Good system for relatively simple operations but not so much for a company with multiple projects.
Updated July 23, 2024
Good system for relatively simple operations but not so much for a company with multiple projects.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
Good system but customer service is absolutely horrendous. We cannot even get a customer service who understands their own system. Troubleshooting takes a few weeks and responses varies depending on which customer service takes your call. Dedicated account rep is nonexistent. We pay over $120K in fee each year and increasing, we are seriously looking to alternatives.
Pros
- Flexible System
- All in one site
- Mobile app
Cons
- Benefit Data Integration
- Benefit Enrollment
- Performance Managment
- Customer Service - Slow and inaccurate response
- Cost
- Data Insight is very helpful and quick tool to evaluate the health of organizations
- Make budget process easier
- Flexible reporting designing tpol helps us to write our own reports
Either it is a system issue or implementation issue, HR data is not being used well in decision making.
Live training sessions
Customer service and help desk were very accessible and application was designed very well. The only issue was cost.
Do you think Paylocity delivers good value for the price?
Not sure
Are you happy with Paylocity's feature set?
No
Did Paylocity live up to sales and marketing promises?
No
Did implementation of Paylocity go as expected?
I wasn't involved with the implementation phase
Would you buy Paylocity again?
No
Comments
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