Stay Away From Paylocity
Updated April 29, 2025

Stay Away From Paylocity

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Payroll, pto, time keeping, onboarding, recruiting, performance management / goals

Pros

  • Easy to access general / basic employee data

Cons

  • Inaccurate and confusing time off balances and accruals
  • Customer service rep turnover and helpfulness / knowledge
  • Reporting, even access to basic information all in one report
  • All reports in Excel, and in a usable / sortable format
  • Increased time spent on paid time off errors, inaccuracies, balances; issues with auditors that are calling the data integrity of our HRIS into question
  • Increased time spent on taxes and workers comp insurance; late fees and penalties
  • Way too much time spent on finding reports that contain basic information in a usable format
  • Integrity of HR data and competency called into question because of numerous issues with system
  • Tax Documents incorrect and corrections needing to be generated / cost associated (w-2's)
  • Time off not coming over properly into payroll.
  • Allowing employees to use more pto than they are allowed to use in a given year
If it worked right, theroretically it would save time.
have not used these features; trying to still figure out basic features at this point.
Trusted sales person and broker of all the features that Paylocity supposedly had that they do not. would not have selected Paylocity if the sales person did not deceive us in the capabilities of the system, customer service that would be "provided", etc.

Do you think Paylocity delivers good value for the price?

No

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

Customer service is atrocious, system does not work as promised in sales pitch, taxes are not done properly for states, implementation team claimed that all state registration and taxes would be managed by Paylocity and that is not the case

Paylocity Feature Ratings

3.4
Employee demographic data
4
Employment history
4
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
3
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
3
5.1
Pay calculation
6
Support for external payroll vendors
4
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
6
2.3
Approval workflow
5
Balance details
1
Annual carry-forward and encashment
1
6.5
View and generate pay and benefit information
7
Update personal information
7
View job history
6
View company policy documentation
6
Asset Management ()
Not Rated
1.7
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
5.0
Performance plans
4
Review status tracking
4
Review reminders
7
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
5.0
New hire portal
5
Manager tracking tools
5
4.0
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
4
Performance tracking
4
Recruiting / ATS ()
Not Rated

Using Paylocity

215 - all employees use Paylocity; used for general user accounts, time keeping, reporting, recruiting, payroll, etc.
I'm not sure what this question is asking. We do not have any employes that support Paylocity. We have approximately three employees that currently work with Paylocity on a fairly consistent basis with requests and questions or needs.
  • Payroll
  • Reporting
  • Time Keeping
  • not sure
  • Performance Management
  • Surveys

Evaluating Paylocity and Competitors

Yes - CoAdvantage - not the right platform for our business; alot of issues
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
Excellent customer service
Possibly yes, although we are getting to a better place with Paylocity than we used to be so my satisfaction is greater than previous years.

Paylocity Implementation

not well organized, contacts kept changing, employees seemed like they had too much on their plates, not good communication, found that many things sales person told us were untrue.
  • Implemented in-house
Change management was a major issue with the implementation

Paylocity Training

Configuring Paylocity

Paylocity Support

Katie is awesome and always super helpful. Very grateful she was assigned to us.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
not sure
Recent prompt and through response regarding question about addend new pay codes. Was able to get them added quickly and efficiently with the instructions provided by Katie.

Using Paylocity

some reports or functions are hard to know where to find or understand where to find. For reports, hard to know which ones to use; don't understand dynamic reports or creating own reports
ProsCons
Like to use
Relatively simple
Convenient
Not well integrated
Lots to learn
  • reporting
  • payroll connection with time and labor
Yes

Paylocity Reliability

Integrating Paylocity

Relationship with Paylocity

sales person was dishonest about Paylocity features and capabilities at the time. Once sold, sales person pretty much disappeared / became unresponsive in regards to questions or needs.
sales person was dishonest about Paylocity features and capabilities at the time. Once sold, sales person pretty much disappeared / became unresponsive in regards to questions or needs.
not sure
Get honest sales people

Upgrading Paylocity

Comments

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