Stay Away From Paylocity
May 26, 2023

Stay Away From Paylocity

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Payroll, pto, time keeping, onboarding, recruiting, performance management / goals
  • Easy to access general / basic employee data
  • Inaccurate and confusing time off balances and accruals
  • Customer service rep turnover and helpfulness / knowledge
  • Reporting, even access to basic information all in one report
  • All reports in Excel, and in a usable / sortable format
  • Increased time spent on paid time off errors, inaccuracies, balances; issues with auditors that are calling the data integrity of our HRIS into question
  • Increased time spent on taxes and workers comp insurance; late fees and penalties
  • Way too much time spent on finding reports that contain basic information in a usable format
  • Integrity of HR data and competency called into question because of numerous issues with system
  • Tax Documents incorrect and corrections needing to be generated / cost associated (w-2's)
  • Time off not coming over properly into payroll.
  • Allowing employees to use more pto than they are allowed to use in a given year
If it worked right, theroretically it would save time.
have not used these features; trying to still figure out basic features at this point.
Trusted sales person and broker of all the features that Paylocity supposedly had that they do not. would not have selected Paylocity if the sales person did not deceive us in the capabilities of the system, customer service that would be "provided", etc.

Do you think Paylocity delivers good value for the price?

No

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

Customer service is atrocious, system does not work as promised in sales pitch, taxes are not done properly for states, implementation team claimed that all state registration and taxes would be managed by Paylocity and that is not the case

Paylocity Feature Ratings

Employee demographic data
4
Employment history
4
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
3
Organizational charting
3
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
3
Pay calculation
6
Support for external payroll vendors
4
Off-cycle/On-Demand payment
5
Benefit plan administration
5
Direct deposit files
5
Salary revision and increment management
5
Reimbursement management
6
Approval workflow
5
Balance details
1
Annual carry-forward and encashment
1
View and generate pay and benefit information
7
Update personal information
7
View job history
6
View company policy documentation
6
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
1
Performance plans
4
Review status tracking
4
Review reminders
7
Multiple review frequency
Not Rated
New hire portal
5
Manager tracking tools
5
Corporate goal setting
4
Individual goal setting
4
Line-of sight-visibility
4
Performance tracking
4