Pros and Cons.
Updated November 07, 2025

Pros and Cons.

Stephanie Wuethrich, PHR, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for payroll, onboarding, recruiting, HR files, Community etc.

Pros

  • Community is fantastic, love it.
  • Payroll
  • ATS

Cons

  • Service - our rep changes all the time, and they don't even tell us. They take FOREVER to answer issues if you email them.
  • Training docs - they lost them all and just recently got them back.
  • Easier to recruit so save time.
  • Feeds to our benefits for payroll - says Lots of time.
  • Employees changing their own information and we approve saves time.
  • Onboarding saves lots of time as its all electronic.
They have helped a great deal, EEs can see their schedule on their phone, they can punch in on the phone and we have it geo set which is great.
These are some of our EEs favs with Paylocity, Community, and Impressions blew up when we started using them, and they are still very popular.
I find it easy to use most of the time.
Paychex, ADP, Isolve, and probably others. I used Paylocity the most and like it

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity has a great program, it has its bugs once in a while, but for most part it's great. I love how they keep coming up with new technology that improves things. I used to be a BIG Paylocity advocate, however, I've had some issues lately with them and the service, that is where they need to improve. You get a great rep then they take them away don't tell you and give you one that knows nothing. You send an email, and the rep passes it on to another dept and it takes weeks to get an answer that is not acceptable. If you call you get better service, but I don't want to always call.

Paylocity Feature Ratings

7.3
Employee demographic data
9
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
6
Organization and location management
6
8.2
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Direct deposit files
8
Reimbursement management
8
Leave and Attendance Management ()
Not Rated
8.0
View and generate pay and benefit information
9
Update personal information
9
View job history
5
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Performance and Goals ()
Not Rated
8.5
Job Requisition Management
8
Company Website Posting
9
Job Search Site Posting
9
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
9

Using Paylocity

100 - all ee's use Paylocity
2 - Must be somewhat tech savvy or use to Paylocity
  • payroll
  • Communication
  • HR files
  • Reviews
  • LMS
  • the community is very popular
  • GEO fencing our locations so can only punch in at them
  • innovative ways of finding files the ee needs easily
  • a confidential community group for ideas

Evaluating Paylocity and Competitors

Yes - I-Solve
  • Integration with Other Systems
  • Ease of Use
Was able to feed benefits, have an app for ee's etc
I'd keep it the same. Maybe some more negotiating implementation

Paylocity Implementation

I felt like my rep although nice was a bit new and did not understand everything.
  • Implemented in-house
Yes - Payroll/Hr was first. Time and attendance, the main modules. Later we did LMS and Performance and Community
Change management was a small part of the implementation and was well-handled
  • issues with PTO
  • moving files

Paylocity Training

  • Online Training
I had used in past so training was easy

Configuring Paylocity

Most of the time I can do what we need
not that I can think of
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - It was varily easy

Paylocity Support

It depends on who you get when you all. Some know more than others. Had a few issues where I had to go to managers
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Never heard of it.
When I was setting up NV as a state I had tons of problems, when the manager stepped in he was fantastic, and helped get it all resolved.

Using Paylocity

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • integration with benefits
  • Payroll
  • HR files
  • Perf could get a bit easier

Paylocity Reliability

new things all the time, new modules to buy for different things
If you call you get someone
At times there are issues, but usually works very well.

Integrating Paylocity

  • Employee Navigator
  • Benefits for you
All our benefits and not too hard
  • fmla
  • File import/export

Relationship with Paylocity

Upgrading Paylocity

Comments

More Reviews of Paylocity

  1. Home
  2. HR Management Software
  3. Paylocity Reviews
  4. User Review of Paylocity