Paylocity Works
Updated April 29, 2025

Paylocity Works

September Wagner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

My company uses Paylocity for onboarding, payroll, and now we have signed up for benefit administration for 2025.

Pros

  • Quick response time if we have questions
  • Easy to navigate
  • Very in-depth knowledge base

Cons

  • We have had several account manager changes and we are a unique company and having to get new people up to speed wastes a lot of time. I would like to have 1 assigned account manager and for that not to change.
  • Make Reports easier to create.
  • I would like the account manager to be able to handle all aspects of the account but if we want certain things added or changed, we get sent to different people. I understand that you are a very large company and it is probably good to have 1 team that does certain things. But, it would be nice if the account manager could handle more on the spot without having to send things off to other people.
  • Being able to have the employees update their own profiles is a time saver. Rather than the old days where employees had to turn in physical updates to HR and then HR had to update files. This puts the responsibility into the hands of the employees and saves so much HR time.
  • Onboarding is one of my favorite things about Paylocity. It saves a ton of paperwork and time. The Onboarding can be done by the employee at home before even starting on day 1 so that they can hit to door running rather than take a day to do paperwork.
I enjoy most of their automated things. Payroll I would not like that automatically automated. It might be great if everyone was salary. However, with employees being hourly and not clocking in and out all the time, when payroll is ran, there is missing time. I would like to have more control over payroll I think that a persons pay should never be messed with and not all automation is better.
Our employees don't utilize Paylocity except for clocking in and out. I think that the community and such areas can be improved to be more inviting. Maybe offering incentives for employees to go into those areas and utilize them.
I enjoy the ease of Paylocity. To me, Paycor individuals are way too pushy and Paychex seems very primitive compared to Paylocity.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

I have found Paylocity easy to use and navigate. I was thrown into this spot and found the knowledge base very easy to navigate and it has answers to everything. The new AI is also very easy to use and quick with accurate responses.

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

68 - All employees use Paylocity to clock in and out for the day, to request time off. I use Paylocity to process payroll, complete new hires and terminations. I am a company administrator
I don't have anyone in house. I rely on email and AI to help me with Paylocity issues
  • Time and Labor
  • Payroll
  • Time off requests
  • clocking in and out
  • time off requesting
  • tax forms
  • Benefit Administration
I like using Paylocity. It is easy and user friendly

Evaluating Paylocity and Competitors

  • Ease of Use
The easier things are, the more time I have to do other jobs
I wasn't part of the evaluation and selection process in the beginning

Paylocity Implementation

I wasn't a part of the initial integration
  • Implemented in-house
Not sure - I wasn't a part of the initial integration
  • I heard that it took awhile
  • I also heard that not everything transfered

Paylocity Training

  • In-Person Training
I wasn't a part of it but was told it wasn't a very long training. I am not sure why I am unable to go to the next questions

Configuring Paylocity

I like it
Not at this time
Yes - we have customized the interface extensively - I have customized my own
No - the product does not support adding custom code
Nope I am good

Paylocity Support

Sometimes if our account manager is out, it takes days for someone to get back to us and then we have to explain our case over again. I feel like we backtrack a lot when it comes to support
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Difficult to get immediate help
Need to explain problems multiple times
I believe we have premium support but I am not sure. When we first started with Paylocity we were very small so we were in a different customer tier... then we acquired a company and now we are in another tier and the support is a little worse than before
Our account manager now tries hard to respond quickly and I do like her

Using Paylocity

Paylocity is very user friendly
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • New Hires
  • Payroll
  • Salary Update
  • Some reports are hard to get
  • I don't understand the dynamic reports much
Yes - All of my employees us it for clockin in and out and requesting time off

Paylocity Reliability

We don't use this
It is available all of the time

Integrating Paylocity

Great
  • Benefit Admin
We are still in the works
  • Voya
We have already integrated with Voya
  • File import/export
nope
Do it

Relationship with Paylocity

Tim is great
Tim is still great
I don't believe we used professional services but I am sure that they are great
I wasn't a part of the initial negotiation so i am unsure. Thank you
I didn't help but I like the pricing
nope

Upgrading Paylocity

Comments

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