Paylocity Strikes Gold.
Updated April 29, 2025

Paylocity Strikes Gold.

Tom Lipscomb | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

One of my clients uses Paylocity for payroll processing. The client is a small (50-person) non-profit with world-class systems, including Paylocity.

Pros

  • World Class Customer Support.
  • Intuitive Interface.
  • Solid Reporting.
  • Important reminders.

Cons

  • Provide detailed timing of "Run Payroll."
  • Reduced cost through time expenditure.
  • Reduced cost through fewer errors.
Yes they have freed up time taking payroll with a lot of unique stipends from a day to 1-2 hours.
We do not currently use Paylocity to engage the employee community.
I am new to payroll processing; as such, I am unfamiliar with other software alternatives.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I think Paylocity is well suited for the SMB space but seems robust enough to handle the needs of larger organizations. Working with a smaller client, I am unsure of all the features required for enterprise customers.

Paylocity Feature Ratings

8.0
Employee demographic data
7
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
9.1
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
8
8.0
Approval workflow
8
Balance details
8
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
8.3
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Using Paylocity

2 - Head of HR
COO
3 - Myself Benefits Manager
COO
Head of IT
  • Payroll
  • Stipends
  • Retirement investment
  • Custom Tax withholding
  • Easy to add bonuses
  • Unknown

Evaluating Paylocity and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Ease of Use
I was not involved so it is hard to say. The investment in Paylocity was done before I joined the company.

Paylocity Implementation

Did not participate
  • Implemented in-house
  • Don't know
  • Don't know
Change management was a minor issue with the implementation
  • Not present during implementation: No one remained at the company.

Paylocity Training

Configuring Paylocity

No the configurability seems about right...
Nope
No - we have not done any customization to the interface
No - we have not done any custom code
Nope

Paylocity Support

Very timely and knowledgeable support team
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I believe we did. This decision was made prior to me joining the company. My guess would be limited internal resources.
Yes: Multiple times. Most recently applying a state Levy.

Using Paylocity

The only thing that kept me from giving it a 10 was the lack of clarity on when the new payroll functionality will be required and the old "Payroll" functionality disappear.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Payroll
  • Both salary and hourly
  • stipends
  • none
Yes - I don't use it...

Paylocity Reliability

Integrating Paylocity

Relationship with Paylocity

Upgrading Paylocity

Comments

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