Highly customizable system with great customer service.
February 07, 2025

Highly customizable system with great customer service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for our HRIS, timekeeping, payroll, scheduling tools, and building out our TA system. We have many locations with complicated pay types, and Paylocity allows us to customize and build out for each location. It has grown from 200 to 850 employees, with two subcompanies.

Pros

  • Complicated payroll with multiple pay types.
  • Customer service.
  • Integration between modules.
  • Customization

Cons

  • Scheduling tool—ability to be more granular than just Cost Centers/more customization on zones for scheduling.
  • PEAK articles for employees, not just admins.
  • Better password reset ability (instead of utilizing email, should go to employee's phone).
  • Ability to assign multiple supervisors in HR & Payroll.
  • Data-driven decision making with access to Data Insights.
  • Reduced time when having to do state-specific reports.
  • Reduced time for payroll processing.
  • Reduced cost per head as have moved up in service tiers.
Our HR/payroll department is tiny, so Paylocity has been instrumental in allowing time to be devoted to necessary objectives instead of complicated payroll processing/timekeeping. Paylocity has allowed us to keep the team small while performing at a high level.
Because we have many different locations and levels of employees with different engagement, the Community tool is an easy way to communicate with all employees. Not all employees have emails in our organization, but everyone has access to Paylocity, and the Community feature has helped bridge some of those gaps.
Paylocity is much simpler and easier to teach and use than any of the other platforms that we have used or evaluated. This is especially helpful when dealing with an industry (pet care) where the majority of our managers/users are not tech-savvy. The reporting and UI is much simpler than many others, and the customization is very helpful. More than anything, Paylocity's customer service is far and away the best.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is incredibly well-suited to a service/restaurant/hospitality-based company, especially for a company with a spread of pay types and pay ranges. The payroll processing is very easy to learn, so if you have to have a payroll person learn it for the first time, it's an easy UI and UX.

Paylocity Feature Ratings

8.1
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
6.8
View and generate pay and benefit information
8
Update personal information
3
View job history
Not Rated
View company policy documentation
8
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
9
Manager tracking tools
7
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

More Reviews of Paylocity

  1. Home
  2. HR Management Software
  3. Paylocity Reviews
  4. User Review of Paylocity