Excellent System
November 05, 2025

Excellent System

Sharon Govan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity for payroll and human resources services. The system is very user friendly and has a lot of features. When I do have a problem, I call customer service, and it takes them several minutes to answer my call. I rarely am connected directly to my account manager, and the account managers changes quite frequently. However, when the customer service representative answers my call, my problem is resolved.

Pros

  • User Friendly System
  • Payroll runs quickly and efficiently
  • Recruitment is very good
  • Time and Labor system works very well

Cons

  • I would like to be able to sort staff from the home screen that was taken away several years ago and never brought back.
  • I would like to edit some of the features on the deduction screens
  • Keep each customer with a dedicated customer service representative
  • Errors have been reduced by 90% due to the system processes
  • Our workforce retention has improved based on effective and efficiency of the workflow
  • We have reduced cost on recruiting with the recruitment software, so we do not have to post on individual sites
Paylocity's automation has affected our business in a very positive way. Through several automations I have been able to focus on hiring very qualified attorneys and staff. The automation tools work perfect for our payroll system, and we do not have to update a lot of manual entries, payroll runs very effective. The onboarding process is very quick and easy, and I do not have a lot of extra processes to get an employee hired.
The employee engagement tools let us recognize those individuals who gone above and beyond what is required of them. We do not use this tool as much as we should because it would give us the opportunity to recognize birthdays, anniversaries, and employees who have done exceptionally well in their work responsibilities. This would hopefully encourage other to do the same so they can get recognized.
I love Paylocity. As I have stated before I love the user friendliness of the system. I have used more than four different payroll systems during my career, and I have found Paylocity to be the most user friendly of all the systems I have used. I was able to catch on within two days of my training. The system has a lot of features I use on a daily basis and over the years I have not had a desire to change systems.
Paylocity is a much easier system to work with. They have excellent customer service with direct communication with their team. Paylocity can handle Human Resources without any problems, Payroll without any problems and deductions without any problems. The time and labor system is much better and any other system I have used in the past as well. Paylocity is number one for small to medium size businesses.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

Paylocity is a very user-friendly system. It is very easy to learn and use. They offer features like Time and Labor, Payroll, integrations with other software and Human Resources benefits. They have an excellent onboarding process and feature recruitment right at your fingertips, so you do not have to go on so many job boards. I like their self-service portal because it allows our staff independence on clocking in and out as well as requesting paid time off and our staff can make their own corrections when they miss a punch on their time sheet or forget to clock in and out for lunch or during the day.

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.9
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
10
9.5
Approval workflow
10
Balance details
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
9.7
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

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