Paylocity make sure it fits your organizational needs. Do your research
January 28, 2026

Paylocity make sure it fits your organizational needs. Do your research

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity moved us from a paper-based system to a more streamlined electronic one. The pieces that work, do work well. We currently utilize Paylocity for onboarding, HR & Payroll, Learning, Time & Labor, a few workflows. We are now able to report on most things our executives ask us for, manage labor cost by identifying issues early, have associates' information at our fingertips, and reduce paper, among many other things.

Pros

  • Ability to add outside company electronic learnings to their learning database
  • Mobile app - ease of use for our associates. Access to their information 24/7 and at their fingertips
  • Access to assistance above your immediate account manager if needed

Cons

  • Support. We would prefer a structure when you call in for assistance you speak to your account manager, not random people. So, there is consistency in your support
  • When you do have an issue, the follow up if it cannot be quickly resolved is lacking
  • How transfers, reactivations are handled between company ids
  • If you are going to direct your clients here for assistance, the articles should be accurate and distinguish instructions between a company set or individual company id
  • There should be more flow through. Requiring a client to go into each company id to make the same edit and/or update instead of making the change at the CS level and it flowing through to all companies
  • Implementation - our first one was a disaster we are still working through. Subsequent ones have gotten better
  • We are able to report on most requests now
  • HR team is getting closer to being paperless
We were paper based before. We have been able to automate all that is mentioned. In addition, giving the employees the ability to manage their own time from punches, to corrections, to time off, pay stubs, W-2's, etc. For onboarding, we are able to complete a lot of signs offs we require before their first day.
We only use Community consistently. Some employees will use the peer recognition system. Although all associates have email, not all can access on their mobile devices. Through community we are able to deliver messages to all employees consistently and at their fingertips. We are able to share need to knows, nice to knows, etc.
As mentioned before, the way support is structured, the issue with transfers/reactivations between company ids, timeliness for issues to be resolved, FMLA tracking, inconsistencies in how things are set up, inconsistencies in support you receive when you call and sometimes being given incorrect direction.
They are all different. It is hard to compare anyone to Workday. They are just on a different level. The way changes flow through their system is amazing. Learning in Paylocity has improved with being able to auto assign now.

Do you think Paylocity delivers good value for the price?

Not sure

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

I think Paylocity probably works very well with one Company ID. Or company ids that do not ever share employees. If you have a CS with multiple company ids and employees transfer often between ids, or heaven forbid out of one id and then back to that id, it does not work well, especially with outside vendors. We have had benefits cancelled a multitude of times because of the term record that is created.

Paylocity Feature Ratings

6.8
Employee demographic data
9
Employment history
5
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
4
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
8
Off-cycle/On-Demand payment
8
Direct deposit files
9
Salary revision and increment management
8
Leave and Attendance Management ()
Not Rated
8.8
View and generate pay and benefit information
8
Update personal information
10
View job history
6
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
9
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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