Hugely powerful platform which is easy to use and understand
March 28, 2019

Hugely powerful platform which is easy to use and understand

Tim Mullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We use it across the entire organization to get an understanding of how our users experience our platform and to help guide them to specific areas we want them to see, use and understand. It has solved a huge problem of needing to use up valuable resources to code in guides and tooltips - instead, we can actually understand where our users need help and then implement guides or walkthroughs to help them.


  • Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.
  • Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. is far more visual and it's easy to see what your users are doing and how they move through our app.


  • Sometimes we do have some issues with guides behaving as they should, despite everything looking right in terms of the implementation.
  • More system-generated recommendations of changes you can make to your app/site would always be welcome - with already seeing the data, it would then be great to see which pages need tooltips, guides or walkthroughs.
  • Allowed us to provide practical, in-app learning for new users coming on to the platform.
  • It has reduced the impact on developer time which means we can keep our focus firmly on the product roadmap.
  • There is a bit to understand, and as always, I feel like we could be using the product more but perhaps don't yet understand how to fully realize its value.
Much easier to use, richer insight, visual and connects more with what needs to happen next.
Definitely well suited if you want to understand what your users are doing and how to provide a great onboarding experience for them. The fact you can also use it to collect valuable feedback on what your users want to see (including NPS), means you have one single system that does a lot of what you need when it comes to user experience.


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