1. Home
  2. Construction Management Software
  3. Procore Reviews
  4. User Review of Procore
A great product if you use it to its full extent
May 20, 2019

A great product if you use it to its full extent

Johann Hyde | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management

Overall Satisfaction with Procore

Procore was being used to organize project documents such as subcontract agreements, purchase orders, change orders, etc.
  • Connects subs and vendors in real time with the project activity.
  • It's somewhat hard to upload past project info if you have started Procore in the middle of a project.
Since we only used part of the functions of Procore, I'm not qualified to answer this question. I believe it would have been good. I currently use QuickBooks. The upside to Procore is that it connects the project side with the accounting side. We only used the project side.
For the most part, the majority of our subs and vendors were not connected to Procore and didn't really want to be. So we had to manually input their info into Procore making our job a bit harder (since they would not do it). We found that it was just easier to use Procore with the few others that used it and go back to our old ways for all the others.
  • It actually took us more time.
  • It had very little impact on our business.
  • Ensure information is accessible and up to date
  • Document job site conditions
It didn't in our case, that is why we are no longer using it.
There is a steep learning curve and it is not user-friendly enough for our subs/vendors that were not familiar with Procore to be encouraged to use it.
In my experience, which I realize is limited, Procore is good. I believe that if our company had used Procore to its full potential we may have enjoyed it. There is a learning curve, but once you see how all the parts of Procore connect together it is a nice product. I have used three other construction-based software systems and none of them connect the whole project together the way I believe Procore would have if we had bought the whole package. It IS expensive and the expense was a major factor in why we did not buy it. The other factor was timing. We had just bought—about 8 months previously—QuickBooks Enterprise. I realize there is not a great comparison between the two systems but we were already very familiar with QB and its set up. Later, when Procore was introduced, we MAY have gone for the whole package but it is a Titanic-ish event to change software, so it was not heavily considered.

Procore Feature Ratings

8.8
Plan distribution & viewing
8
Plan markups & sharing
8
Document sharing
10
Issue tracking & punchlists
10
Photo documentation
9
Jobsite reports
10
RFI tools
10
Collaboration & approvals
10
Mobile app
4
Estimating ()
Not Rated
Human Resource Management ()
Not Rated
Payroll Management ()
Not Rated
Asset Management ()
Not Rated
Reporting & Analytics ()
Not Rated

Procore Support

Support was fantastic! They are patient and very helpful, they make sure your issue is resolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
I personally cannot - another co-worker was the lead on the Procore software. The experiences I had with procore - training - were great.