Raiser's Edge, can we bring it closer to the edge?
April 23, 2021

Raiser's Edge, can we bring it closer to the edge?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Raiser's Edge NXT

We utilized Raiser's Edge [NXT] as our donor management system, collecting information on constituents as well as alumni of all sorts. We used this to manage their engagement as well as use this for future campaigns. We also managed our capital campaigns as well as regular fundraising efforts to help our institutions financial goals.
  • Constituent Management
  • Cloud Native
  • Flexible licensing
  • Cloud platform does not seem as the native design, you can tell they tried to innovate from on premise version
  • Campaign email sending can be better, as many people look at outside solutions to accomplish this
  • Email templates seem like they are quite dated and hard to customize.
  • We have a better glimpse on our constituents
  • We have a good idea on our campaign goals
  • We have a good visual representation of what we have accomplished and what we still need to do
The first two are solutions offered by Blackbaud as well and integrate sort of. There is a lot of work there that could help get these products to talk to each other much better. Veracross is a competitor that offers a large amount of alternatives, but their package is an all in one solution, which means you need to have all of your company convert to their products

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Raiser's Edge [NXT] is a great product, but it has the potential to do so much more. The integration that it currently offers does not meet the needs of all organizations and many still look to outside sources to get these products to work well together. If Blackbaud could create an all in one solution that would work with most of these products, this would be a 8 or 9 in that case.
The support hat Blackbaud can be iffy at times. When they are busy they must hire on a large temporary worker pool to help support and often times they are not capable of answering the right questions and delaying the process for your solution to be complete. When it is not the busy time, most things get answered in a normal rate.
There are not too many options out on the market for a solution like this. Raiser's Edge [NXT] seems to have a lock on this industry and lots of people are locked in to this. The NXT platform is not the same as the database view, which then requires a lot of database editing rather than staying on the online tool. The NXT side should have some upgrades in order to get this up to speed.