Great platform for payroll management with some room for improvement

Rippling customer support is great in my limited use.

For salaried employees it works well. From a contractor perspective it's missing a few features that makes usability better. Namely, the ability to add hours with a simple number input instead of timecards, and tracking payments as a contractor could be fleshed out more.

Rippling is great for salaried employees who are also using the platform to manage benefits. It's a little more cumbersome for hourly employees who need to enter their hours worked each week as the format for doing so could be easier. That being said, I think it's still a great platform for both situations once you get used to it.