Rippling is an outstanding benefits admin system plus more!
January 24, 2025

Rippling is an outstanding benefits admin system plus more!

Donna Olmsted | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Management
  • Benefits

Overall Satisfaction with Rippling

I am a broker and Rippling is one of the best benefits admin platforms out there. Rippling has global capabilities for my clients. The platform is very intuitive, easy to navigate and the customer service support is outstanding. This is a one-stop where we can bundle all services in one place, payroll, global, benefits, COBRA admin and flex benefits admin.

Pros

  • Global capabilities, able to toggle between countries
  • Benefit platform is very easy to navigate
  • Customer service support is excellent and quick turnaround
  • Flex benefit administration is excellent

Cons

  • Rippling currently does not support custom benefits setting up the EDI feed connection. I would like to see this function enabled so I can get the EDI feed connection going instead of having manually process these enrollments.
  • Rippling has a positive impact on my clients. The feedback I receive is that they are very happy with Rippling and are very glad they made the switch from their previous ben admin/payroll vendor to Rippling.
  • I have referred several employers to Rippling and they have all given me a huge thank you for referring them to Rippling.
I recently moved an employer/company to Rippling from TriNet. The experience has been oustanding and this employer is very happy with the move to Rippling. The service support from TriNet is severely lacking and it is very difficult for employers and employees to get any assistance with the HSA administrator and Flex Benefits administrator with TriNet. The Rippling COBRA admin team and Flex Benefits admin team is very responsive and helpful and response time is very quick.
This is one of the top reasons why I recommend Rippling. The customer service support is outstanding and I receive a response that very day. Any support issues are resolved very quickly and the follow up is also excellent. It is a huge asset for myself and my clients to have great customer service support.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Rippling's overall usability is great. I find the system very intuitive and easy to navigate. When loading in benefit plans, the system prompts me step by step on how to set them up. It is also very easy to go in and make updates in the system as needed. If I need any help, the broker support team is readily available. The chat feature is also quite helpful and usually I can get my answer quite readily.
I highly recommend Rippling as the customer service support is truly outstanding. Rippling's system is very intuitive and easy to use. When I reach out to broker services for support issues, I receive a reply that very day and usually the issue is resolved and/or corrected fairly quickly. Rippling is very good at following up. I am in the process of setting up an API feed between Rippling and the carrier, and Rippling team keeps me well-informed on the progress.

Rippling Feature Ratings

10.0
Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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