Once you get through the implementation its smooth sailing
April 26, 2025

Once you get through the implementation its smooth sailing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Management
  • Payroll
  • Benefits
  • Time & Attendance
  • Device Management
  • Time Off

Overall Satisfaction with Rippling

I use Rippling for Payroll, benefits, time and attendance and time off apps. I am one of the admins of the account and did the implementation.

Pros

  • Tracks Time & Attendance of hourly employees.
  • Has an auto sync of benefits and the payroll app so I never have to update employee benefit amounts when running payroll.
  • The payroll app is really easy to use and it has a lot of flexibility to configure.
  • The pay run overview when finalizing a payroll gives you a change report that is really easy to navigate and click directly into an employee's details of their pay to see the changes.
  • The audit log is really nice to track changes and by whom.

Cons

  • The implementation was tough, it was like a do it yourself project.
  • There was no test run available to complete a "dry run" of a payroll. It was not very smooth to process a live payroll as your first go at a new payroll system.
  • There is no customer service you can call. It is all chat and email.
  • It's quite affordable for what you get and the time it saves.
  • Having all our data in one place is a big time saver, no more hunting around different systems to get a complete picture of our staff.
  • Having an automated way of tracking benefits and posting payroll has been a big time saver.
It has an easier to navigate platform. The reporting and chart of account mapping is a LOT easier to figure out than ADP.
The chat bot is actually pretty good. It mostly just refers you over to their library, but the library is extensive and you don't have to hunt for what you are looking for. If the chat bot isn't able to help enough, you can get an agent and if your issue needs research, they email you back very quickly to keep the process moving towards a resolution.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

No

Would you buy Rippling again?

Yes

It had it's issues with being basically left on our own to implement. Watching videos and figuring out a new system isn't the best when you are trying to configure something as important to not mess up as payroll. So it's not perfect, but it was a great addition to our company. The best HR/payroll system I have ever used personally.
Overall the system works really well, it is intuitive, has a LOT of capabilities for a company to track hiring, payroll, benefits and other compliance needs. Once the system is setup, it is great, getting all your company specific needs into the system to run smooth is a headache at first. But once you know how to tweak everything it is very easy to use going forward.

Rippling Feature Ratings

7.9
Employee demographic data
9
Employment history
10
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Direct deposit files
8
Salary revision and increment management
9
Reimbursement management
9
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
7.2
View and generate pay and benefit information
8
Update personal information
8
View job history
6
View company policy documentation
7
Employee recognition
7
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
6.0
Performance plans
6
Performance improvement plans
6
Review status tracking
6
Review reminders
6
Multiple review frequency
6
4.5
Create succession plans/pools
3
Candidate ranking
5
Candidate search
5
Candidate development
5
7.5
New hire portal
8
Manager tracking tools
7
6.3
Corporate goal setting
7
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
5.9
Job Requisition Management
6
Company Website Posting
5
Publish to Social Media
5
Job Search Site Posting
5
Duplicate Candidate Prevention
5
Applicant Tracking
6
Notifications and Alerts
9

Evaluating Rippling and Competitors

Yes - ADP Run. We were growing really fast and it was hard to keep up with all the changes, no workflow, no integration with Netsuite and no benefits integrated. It was a liability to making mistakes keeping ADP Run.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Being that most anyone with computer skills could use the system, it was big factor. That and how the setup wizard works when you want to setup a new feature, or modify, it's very thorough and easy to understand.
I would be more firm with the implementation team and make sure to coordinate a bit better for how the different apps flow with each other to make setup easier.

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