Excellent All-in-One CRM Platform
March 06, 2025

Excellent All-in-One CRM Platform

Joe Tully | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

We use Salesforce CMS to keep track of everything. We have all of our data in there and the internal sales team use Salesforce CMS to manage that data and move leads up the pipeline to opportunities and eventually sales. We also use it to create our email marketing lists, and customer success use it to manage our existing clients.

Pros

  • Manages data
  • Clear interface
  • Easy to create reports
  • Simple to navigate
  • Lots of ways to read the data
  • Integrations

Cons

  • Not a fan of lightning mode
  • Our business couldn't function without it.
  • All the sales we have made over the last 10 years, Salesforce CMS has had some form of impact.
  • A perfect tool for Internal BDMs to manage thier pipeline.
Perfect for our business. It seems to be completely scalable too. As we have grown as a business and manage more and more data, Salesforce CMS has been more that able to handle that growth. Our CEO is a real data person and he finds it excellent to use to. Also looking forward to the new features coming soon such as AI integration.
I would say Zoho seemed very remedial when compares with the functionality of Salesforce CMS. Zoho might be better for those just starting out and don't need the full functionality of what Salesforce CMS is capable of. Used Zoho at a previous employment and I didn't think it was as good as Salesforce CMS.

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce CMS again?

Yes

I genuinely cant think of a better way to manage all the data within the company. Its usable by all different departments. Its great for marketing and sales as I can send marketing campaigns via Dot-digital and this integrates with Salesforce CMS seamlessly, allowing our sales team complete visibility of who has received what campaign, and in turn, marketing can see which leads have been contacted etc.

Salesforce CMS Feature Ratings

6.9
Code quality / cleanliness
9
Admin section
6
Page templates
6
Library of website themes
2
Mobile optimization / responsive design
9
Publishing workflow
7
Form generator
9
Web Content Management ()
Not Rated
9.0
API
9
Internationalization / multi-language
9
10.0
Role-based user permissions
10
CMS programming language or framework ()
Not Rated

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