TrustRadius
SalesLoft exceeds expectations
https://www.trustradius.com/sales-engagement-sepsSalesLoftUnspecified8.5231101
Virgil Rucker profile photo
September 27, 2019

SalesLoft exceeds expectations

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SalesLoft

SalesLoft is being used primarily as a prospecting tool across the entire sales and marketing organizations. It's used as a systematic way to identify new business, with real-time feedback.
  • Email tracking. When successful, SalesLoft confirms if emails are read, links clicked, and if replied to.
  • Systematic Cadences. SalesLoft provides a system for outreach via email, phone calls and other activities (such as LinkedIn) that schedule and remind users when to reach out and it does a great job of measuring the results.
  • SalesLoft integrates extremely well with other resources such as Salesforce.com, LinkedIn and Discovery.Org.
  • When formatting emails, at times the interface is challenging to use when creating emails with HTML.
  • To my knowledge, there is not a way to combine duplicate contacts, nor add multiple email address ( ie. primary, secondary).
  • I would like the ability to create "customized" fields when importing contacts.
  • Able to identify "best practices" for prospecting.
  • Ability to track and measure rep productivity.
  • Ability to share successful campaigns and cadences, therefore increasing the number of qualified leads.
I have not used this feature, however I believe my manager uses it for call coaching.
I haven't had many issues that require support.
For the most part, it's very intuitive and the integration features work extremely well. However, in one instance, the integration didn't work properly and the corrective action was convoluted and somewhat confusing.
SalesLoft integration with Salesforce.com was much better and didn't have as many issues as the InsideSales solution.
One helpful usage of SalesLoft is sending multiple email invitations to a list of clients (similar to mail merge, but easier). If a customer has a strong spam filter, SalesLoft is not effective for sending emails.