SAP Commerce Cloud from a partner implementation perspective
May 04, 2022

SAP Commerce Cloud from a partner implementation perspective

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Data Hub

Overall Satisfaction with SAP Commerce Cloud

I'm currently using SAP Commerce Cloud to perform implementations and customizations for our customers using B2C and B2B accelerators. Our main business domains are big technology retail sellers (B2C), clothes sellers (B2C), and service sellers (B2C and B2B). One of the main reasons that our customers choose SAP Commerce Cloud is due to its capacity to handle a large volume of transactions from a high number of concurrent users and the great capacity of scalability.

Pros

  • The capacity to handle large volume of transactions.
  • The technical support level.
  • Scalability capabilities.
  • High customization capacity.

Cons

  • The complexity of customizing core features are to high.
  • High costs compared to competence.
  • The support of new programming frameworks and tools for more flexibility.
  • Increased conversion rates.
  • More capabilities to handle a large number of users.
  • Increase total sales.
The product allows it to escalate easily vertically and horizontally without downtime for customers and that's a valuable feature.
The platform supports a wide variety of integration mechanisms like file exchange, REST, SOAP web services outbound services, ESB integrations, etc.
We usually select SAP Commerce Cloud for its great customization capacity, scalability, and support levels, however, it lags behind some of its competitors in aspects such as price and production golive complexity.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

No

Would you buy SAP Commerce Cloud again?

Yes

SAP Customer Data Solutions (formerly Gigya), SAP Marketing Cloud, SAP ERP
Among the scenarios to which it is best adapted is for the retail sale of almost any type of physical product, and on the contrary, where I think it is less adapted is for the sale of intangible products such as memberships or services.

SAP Commerce Cloud Feature Ratings

8.6
Product catalog & listings
10
Product management
8
Bulk product upload
6
Branding
6
Mobile storefront
8
Product variations
9
Website integration
10
Visual customization
10
CMS
10
10.0
Checkout user experience
10
9.0
eCommerce security
9
8.7
Promotions & discounts
10
Personalized recommendations
8
SEO
8
9.2
Multi-site management
9
Order processing
10
Inventory management
9
Shipping
9
Custom functionality
9

Comments

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