Crystal Reports
May 10, 2016

Crystal Reports

Cody Martin | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Crystal Reports

We use Crystal Reports as a cross-division software platform that is used for reporting purposes. Crystal Reports is used to visualize transactional data that was formerly only presented in a CSV format.
  • Ease Of Use
  • Minimal Change Between Version (no need to relearn each release)
  • Fast processing
  • No ability to cancel report through code
  • Hangs on slow db connections
  • Oracle odbc randomly crashes app
  • SSRS
SSRS lacks the ease of report designing that Crystal Reports has.
SAP Crystal Reports works well for our support teams as they can create a report and upload/map parameters in the software. You don't have to be a developer to use it.

SAP Crystal Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Predictive Analytics
Not Rated
Multi-User Support (named login)
Not Rated
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Using SAP Crystal Reports

5 - Support, Analytics, and Intelligence
1 - One user who is extremely familiar with SAP Crystal Reports.
  • More reporting
  • Drill down reporting
  • Customer delivery
  • Ease of use
  • Simple info graphics
  • Ability to export to different formats
  • Ability to connect to diverse data sources
  • Ability to drill down/summarize
  • Geographic mapping
  • Barcode integration
  • Drilldown

Evaluating SAP Crystal Reports and Competitors

Yes - SSRS due to difficulty of use. We wanted to replace it due to the fact that the only people who could develop reports for the software were developers. Crystal Reports allowed us to transition this task to our support teams. Crystal Reports also provided the most bang for the buck in terms of online resources.
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
It all comes down to price when you need to implement across multiple users. We needed to implement for a handful of users and despite the cost of a single client, it was much cheaper in the end when you consider training time. Crystal also has a lot of help available online.
Test more software and look at the server version of Crystal Reports. Consider having in house demos of each tool and creating the same report across each one so we can see where each one truly shines and where each one fails. We would also evaluate multiple datasources up front as opposed to waiting until the software was purchased.

SAP Crystal Reports Implementation

Write your own front end if possible. The report viewer works, but for most "standard" users you will end up doing more support.
  • Implemented in-house
  • Professional services company
Due to NDA cannot specify the answer to this.
Yes - There were two phases. One) Proof of concept with the sofware and 2) actual implementation.
Change management was minimal - The API is not the greatest due to lack of some key features (like stopping the report through code). This has been a known bug since the Seagate version of the software and will likely not change in any future version at this point.
  • Lack of resources that document .net API
  • Parameter conventions are a bit strange
  • Difficult to incorporate a csv type data source

SAP Crystal Reports Support

Most support can be obtained through forums and other users. Typically this provides a better experiencing that contacting SAP directly.
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Quick Initial Response
Difficult to get immediate help
Need to explain problems multiple times
No - Not enough users or issues to warrant cost. Maybe in the future if we continue to expand on the number of users who use the software daily.
Yes - Yes and yes. The support group got back to us within a day of the initial problem and issued a hot fix within several months.
Was unable to get a connection to ODBC running on a Windows 10 machine. They went above and beyond finding the correct drivers for me

Using SAP Crystal Reports

Overall Crystal Reports meets ours needs. It's fairly usable by our technical support team and does not require too much additional training. Overall it is a software that you can learn by reading a good "Dummies" book on. End users will be surprised at how nice the outputs look as well.
Like to use
Easy to use
Well integrated
Slow to learn
  • Creating a difficult report
  • Drop down analysis
  • Geographic charting
  • Info graphic creating
  • Charting
  • Grouping/Aggregates
  • Multiple data sources in one report
  • Exporting to pdf and having page not cut off
  • Switching between integrated security and mixed mode