SAP Sales Cloud Review
Updated October 28, 2025

SAP Sales Cloud Review

Haider Sulail | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

Before SAP Sales Cloud, the client data was not organised and also the processes of sales not organised before using the SAP Sales Cloud. and there's lack of visibility in pipeline and sales but with SAP Sales Cloud things makes more clear and visible to the Sales Team and giving good outcome.

Pros

  • Sales forecasting and
  • integration with Microsoft Outlook
  • Mobile access

Cons

  • User Interface can be improved
  • Mobile feature could full features as in the Desktop
  • Integration with third party tools like Sales Navigator and LinkedIn
  • Improved Sales Forecasting
  • Increase efficncey overall for the organisation
  • Less Sales Cycle
It's giving full visiabltiy of business process and that's good to understand the whole journey to it. And it's also giving visibility for the Sales forecasting and performance of the organszation. By connecting with back-end business and integrated with ERP system it's improving Sales process, speed, accuracy and client insight.
SAP Sales Cloud is great tool and can be good for medium and large entrpize companies. and can improve sales process, forecasting the sales performance. integrate with different system like ERP and other systems so I feel it's really good tool and I really recommend to use it for any enterprise company.
SAP Sales Cloud can stacks up against Salesforce and Zoho. SAP Sales Cloud can integrate easily with SAP ERP system and give real time access to all different types of department and that enable for example faster process from quote to order so it's really good tool to use it

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The SAP Sales Cloud is very good tool but need some improvement for the user interface and be good as competitors like Salesforce Hubspot and better capability in mobile app with more features like in the desktop. and need to have more integeration capability with tools like Sales Nav etc.

SAP Sales Cloud Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
10
9.3
Case management
9
Call center management
9
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

Using SAP Sales Cloud

Currntly 0 usage and we represent selling IT resources to any company in the GCC, Europ, Africa. So basically provide Stuff agumentation, paryoll and complaince. Me as Sales Professional focus in Saudi Region and also different Gulf country. and we Have Technical recuriters and Delivery Manager who manage recuriters in the company.
Sales People can use SAP Sales Cloud to manage sales cycle and sales process. From Lead Managment till closing. Also you can manage Sales perforemnace and Marketing Manager to use the Sales moldules as well.

Sales People will be the most people who will use the platfrom of SAP Sales Cloud.
  • Recording Data all in CRM related to Sales
  • Scheduling Meetings with potential clients
  • Checking Data sales and dashboard
  • It's great tool to record the data and secure
  • It's great tool to manage sales process
  • it great tool to understand marketing process
  • To keep track of sales records
  • Can use it for marketing activities.
  • Can integerate with call center system
SAP has solid reputation for their tools worldwide, and so I would definitely reccommend to use the tool for any compnaines that they are into Sales activites and makreting activites as well. and its in the cloud where is everything you can access anywhere, anytime and secure through their vendor to take care of your sales data in private way.

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