SAP Sales Cloud V2 review
Updated November 10, 2025

SAP Sales Cloud V2 review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Quotes and Contracts
  • Billing and Revenue Management
  • Sales Automation and Forecast Optimization
  • Augmented Intelligence
  • Sales Performance Management
  • SAP Intelligent Sales Execution (Datahug)
  • Sales CRM
  • CallidusCloud Badgeville / SalesMotivate (legacy product)

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud could as part of s4hana rise/grow integrated with S4 and other cloud apps like emarsys, commerce cloud etc for an end to end user experience

Pros

  • Lead to Opportunities
  • Integration with SAP ERP
  • Integrairon and extension with sAP BTp
  • CX AI Toolkit for AI enablement
  • Agent console for agents to use CTI

Cons

  • APIs are not available
  • Maturity with comparision to C4C
  • Latest innovations in AI
  • Customer data management
  • Sales quote and orders
  • Leads and opportunities
SAP Sales Cloud may give further visibility into each customer, simplify complex sales use cases, or increase sales velocity.
Scalable with SAp BTP, Integration suite and BTP apps like Build apps and CaP programming

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

No

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

SAP Extension Suite (discontinued), SAP Business Technology Platform, SAP Integration Suite
SAP Sales Cloud for SAP ERP systems is the best native integration for e3e processes

SAP Sales Cloud Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using SAP Sales Cloud

  • Contract
  • Quotes
  • Orders
  • Opportunity
  • Leads
  • Added mashup of customer 360 from S4
  • Using BTP to scan all the order coming via email and punch them to S4
  • Integration with commerce
  • Integration with Emarsys

Evaluating SAP Sales Cloud and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other

SAP Sales Cloud Support

Release compared to C4C ismt having the features
ProsCons
Good followup
Slow Resolution
Less knowledgeable
Unsure
Never

Comments

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