Great enterprise sales tool
Updated November 07, 2025

Great enterprise sales tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization

Overall Satisfaction with SAP Sales Cloud

We use SAP Sales Cloud to manage our sales contact center team. It acts as a reputation assessment for the clients adding value to the users. The product helped us streamline our businesses process and improved overall productivity through a great reporting feature and customization. We use it company wide to facilitate sales.

Pros

  • It does very well with customization, providing flexibility
  • Reporting is top notch, and doesn't leave any stone unturned
  • It's great with organization, management and tracking sales

Cons

  • The UI can be improved and modernise
  • It needs to be streamlined and modernise in terms of functionality like Atto
  • ROI has been negative so far since we are a small company
Integrations work too well and is developer freindly helping companies customize it accordingly
Product is very much scalable, it is made for scalability indeed.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Definitely well suited for enterprises but not at all for startups.

SAP Sales Cloud Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
8
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
Not Rated
8.0
Case management
8
Call center management
9
Help desk management
7
8.0
Lead management
8
Email marketing
Not Rated
8.7
Task management
8
Billing and invoicing management
8
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
Not Rated
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using SAP Sales Cloud

13 - Sales, GTM, Enterprise Realtions, HRBP
2 - SAP code, engineering experience
  • Management of contacts
  • Deal management
  • Workflows, freedom to customize
  • Workflows have helped automate a lot of processes
  • SAP ecosystem, suite. of tools are great, we might implement them

Comments

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