Not perfect, but a solid solution with a lot of future promise in a very challenging field of competitive solutions.
April 25, 2019

Not perfect, but a solid solution with a lot of future promise in a very challenging field of competitive solutions.

Tim Reaves | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic

ScienceLogic is used both internally to monitor the organization's internal infrastructure and to provide managed services to our client base. We leverage it for all of our alerting, event management, incident automation, and performance analytics for service delivery KPI reporting and capacity management.
  • It supports a wide range of technologies.
  • It is a very extensible tool that can be used to develop custom solutions.
  • In the field of Cisco Collaboration, ScienceLogic is not perfect, but has the best offering and support for supporting the core infrastructure and back-end systems (i.e. beyond CDR and call analysis reporting).
  • They are responsive to feedback and try to fix problems when they are brought to their attention.
  • They need to improve the service delivery experience. The professional services and implementation experience were not what we expected and left us with gaps that caused our deployment to be delayed.
  • They sometimes send mixed signals about the support of products "out of the box," versus custom development and using ScienceLogic to build a solution. Out of the box solutions should follow best-practice and work "out of the box" without customization.
  • Documentation is frequently not accurate and has caused operational issues.
  • ScienceLogic frequently references solutions to problems in the form of Dashboards, or PowerPacks for example, that were developed internally or shared with them, but that they are not allowed to share...either share the knowledge with us or teach us how to solve the problem. Developers have resorted to private slack boards to accomplish what should possibly be occurring in the official support forums.
  • Their SaaS offering has improved over the past 4-6 months but needs to mature -- it's currently more of a Platform as a Service, which does not really help with operations.
  • They must streamline the basics so that they do not eat up all of my staff's time. We do not want to spend a lot of time tweaking out of the box event policies for official power packs that are fully supported.
  • ScienceLogic allowed our Managed Service to implement Incident automation for the first time ever, which greatly increased our ability to accurately catch and triage issues.
  • As a diagnostic tool, it allows our Engineers to quickly verify their current status and identify trends, which increased our efficiency and effectiveness.
  • Increased the capabilities of our CMDB immensely, and allows our Solution Architects to quickly identify clients that may be in need of additional services.
  • Provided an avenue for additional lines of business, such as Monitoring as a Service (MaaS).
Yes - Replaced the WildMetrix monitoring tool primarily -- this legacy tool did not provide any business automation and did not support the most modern methods or APIs for monitoring.
We have a much more granular and easily accessible view of what is in our client's infrastructure and where it resides. Event Management is much more accurate and is feeding good data into ServiceNow.
Yes, we are expanding the types and quantities of devices we can support, and introducing new lines of business that we were not able to take advantage of and would not have considered with our previous tool.
Event and Incident Management has been automated, which allows my Engineers to focus on Engineering problems.
  • Generating inventory reports for OEM maintenance renewals.
  • We are still working on other ideas in progress.
We vetted many other platforms and continue to do so (SolarWinds, Prognosis IR, Zenoss, etc.) and find ScienceLogic to be the most well-rounded and extensible platform. That means that unlike other platforms that are limited once you roll out the standard offering, ScienceLogic can continue to evolve to handle those other platforms and situations while still providing a solid base functionality for the more common solutions.
A very good development platform for monitoring solutions, and great if you have developers in-house to build those. It has limitless potential as a monitoring tool. There is a good community, and the platform is actively developed and improved constantly.
If you have to rely on ScienceLogic Professional Services, that can become very frustrating. It's not great for reporting (particularly the SaaS offering) or truly intelligent WAN/flow-based monitoring.