Feedback from SL migration over ITM
April 21, 2020

Feedback from SL migration over ITM

silvia morini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ScienceLogic SL1

SL is being used as the monitoring tool for some of the accounts we support. We are exchanging Tivoli tool to SL tool for device monitoring.
  • Helpful dashboards.
  • Agent-less - easy to implement.
  • Easy to add collectors or increase the number of device monitored.
  • Good support.
  • Customization on monitoring needs.
  • Facilitate the credentials process.
  • we just completed the SL implementation, but DPE is very pleased and willing to use the tool.
  • It is more adaptive for customer's needs.
Yes - we replaced ITM (IBM TIVOLI) to SL
I was the project manager running the deployment of the tool across one of our accounts, so I received the feedback from supporting teams, and even though they are still in the learning curve, they are happy with results and willing to take advantage of the tool.
IBM is working to use SL as the new focus tool for device monitoring.
We integrated SL with our ticketing tool - Netcool. It is running very well.
  • It was able to replace ITM in all needs.
  • We are already planning new features - working on some cases with SL supporting team.
Account manager chose SL because of the capabilities it has over cloud environment.
It is very good for cloud environment and very adaptable to customer's needs.