SL1 for the world
April 21, 2020

SL1 for the world

Nicolai Sally | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScienceLogic SL1

As a provider of managed services SL1 is our preferred choice and has been our centralized monitoring platform for several years. We adopted SL1 both for our own Datacenters and for our Customers when delivering managed services, cloud, data center, storage, network.
  • Short time to market, quick intuitive deployment and standard based on standard powerpacks and consolidation of monitoring parameters.
  • Ease of use and comprehensive presentation of monitoring data in standard or customized dashboards.
  • Integration with ServiceNow (this architecture and features could well be enhanced).
  • Integration with ITSM, ServiceNow in particular, reference architecture, best practice, user group.
  • Interoperability with Azure - how to apply SL1 monitoring on Azure.
  • Interoperability with Cisco UC - how to apply SL1 monitoring on Cisco UC.
  • Positive -> basis for CSI, proactive service management.
  • Positive -> preventive proactive measures rather than reactive time consuming "disaster based service management."
  • Enhanced value proposition to customers in terms of improved SLA and business continuity.
Yes - Well in part. For obvious reasons we still use several native, built-in, additional monitoring tools, a) because SL1 comes short e.g. Cisco units/services or b) because of difficulties integrating. SL1 remains the preferred choice for consolidating monitoring of customer production.
I believe visibility and transparency have improved considerably. Also and more importantly than the question perhaps seems to indicate: SL1 has been a great platform for actually improving monitoring capabilities, say from two dimensional dead or alive monitoring towards scenario/service based monitoring thus improving quality of managed services and business continuity and laying the ground for DevOps and CSI work.
Well both I guess, with respect to current and new business clients in public and enterprise, across several verticals.
Primarily via integration with CMDB and ServiceNow.
  • The integration to ServiceNow was a giant leap but this could be improved.
  • CMDB proxy within SL1 for consolidation between Customer CMDB and our Supplier CMDB.
Most comprehensive tool.
As a full stack provider of managed services, SL1 is the obvious choice when building solutions and serving large scale public and enterprise Customers, several of which are responsible for critical societal services.