ScreenConnect - what the other remote management software providers should measure up to
Updated October 30, 2018

ScreenConnect - what the other remote management software providers should measure up to

Darrel Couzens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We are a 24x7 support organisation, so ScreenConnect is being used by the whole organization. Due to the speed of deployment, we are able to provide customers with world-class support.
  • The ability to see multiple screens, and select single screens when needed, is a vast improvement on other remote software platforms and protocols.
  • Speed of deployment is very important.
  • Video conferencing ability in the meeting would be a great feature to see.
  • Increased technicians efficiency
  • Cost
  • Offering my customers remote access to their own machines through LabTech interface
ScreenConnect's speed of connection is the overriding factor for [our] choice of software. Also, the ability to easily see which machines are online at any one time is a great help, along with being able to see connectivity history and run commands, without having to start a support session, is extremely important. None of the other applications listed above measure up.
ScreenConnect suits itself very well to the mobile office scenario. Due to the size of the agent deployed, the interaction via a mobile connection is excellent.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Multi-platform remote control
Not Rated

Using ConnectWise Control (formerly ScreenConnect)

4 - All levels
2 - In-depth technical knowledge of the product
  • Support
  • Customer interaction
  • Troubleshooting problems
  • Web Conferencing
It's the best remote software

Evaluating ConnectWise Control and Competitors

Yes - RDP, Solarwinds
  • Prior Experience with the Product
I've been using the product for almost 10 years