Overall Satisfaction with ScreenConnect
We use Screenconnect to manage all of our client's PCs. We also use it for "on demand" remote support. It has allowed us to provide immediate support no matter where we are at.
- Access to clients from anywhere.
- Reliable remote connections.
- Multiple methods of connection with the client.
- Setting up customized endpoints and personalized connection messages are too difficult. I want my tech's names to display instead of "cloud administrator".
- Better reporting on endpoint PC's hardware and status would be nice.
- Custom notifications would be helpful "email when and endpoint goes offline".
- Increased speed of connecting with clients
- Easier management of all client machines
Autotask endpoint management was completely worthless, overpriced and rarely actually worked when you needed to get connected to a client. TeamViewer required far too much set up on the clients' end. LogMeIn made it hard to manage multiple clients and was overpriced. Screenconnect just works better. I can rely on it more that any other remote connection software.