Remote support software that does everything WELL.
Updated May 05, 2017

Remote support software that does everything WELL.

Jason Clark | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use Screenconnect to manage all of our client's PCs. We also use it for "on demand" remote support. It has allowed us to provide immediate support no matter where we are at.
  • Access to clients from anywhere.
  • Reliable remote connections.
  • Multiple methods of connection with the client.
  • Setting up customized endpoints and personalized connection messages are too difficult. I want my tech's names to display instead of "cloud administrator".
  • Better reporting on endpoint PC's hardware and status would be nice.
  • Custom notifications would be helpful "email when and endpoint goes offline".
  • Increased speed of connecting with clients
  • Easier management of all client machines
Autotask endpoint management was completely worthless, overpriced and rarely actually worked when you needed to get connected to a client. TeamViewer required far too much set up on the clients' end. LogMeIn made it hard to manage multiple clients and was overpriced. Screenconnect just works better. I can rely on it more that any other remote connection software.
Screenconnect is extremely versatile (almost to a fault). It can be difficult to manage all of your endpoints until you get your access website filters set up correctly. Grouping clients and machines the way you want takes some figuring out, but once it is set up correctly; it couldn't be easier to use. It is extremely stable and gives us the ability to quickly connect with clients from anywhere.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
6
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
3
Multi-platform remote control
6

ScreenConnect Support

It works really well and I get questions answered quickly