ScreenConnect is best of breed.
May 15, 2017

ScreenConnect is best of breed.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I use ScreenConnect to provide remote support to clients both as needed and as a managed IT provider.
  • Allows me to take over computers with absolutely no issues.
  • Very good triggering capabilities to help me monitor computers.
  • Very easy for clients to use as well.
  • The mobile app could be improved. It's like their shoving the desktop version into a mobile container.
  • ScreenConnect is cheaper and better than its competitors. I saved by switching from GoToAssist.
  • ScreenConnect has allowed me to reliably role out a managed IT service and trust I can provide support as needed.
[For] Managed IT providers it is fantastic. Also, I plan to purchase it to support students remotely for higher ed. I've used them all, and ScreenConnect is the best.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
9
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10