one of the best software of remote access
Updated April 24, 2025

one of the best software of remote access

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect to troubleshoot issues in our devices. The IT support team help the developers for providing some access to the resources if the developer is out of town. Using Screenconnect, the IT support team gains access to our device remotely and do the necessary configuration, to fix the issues.

Pros

  • Remotely connect to a device
  • Give control to the remotely connected device
  • Securely connects to the remote device

Cons

  • Mobile support for IOS devices is not there
  • sometimes laggy if the device specs are low
  • can disconnect in between if the device specs are low
  • It helped in troubleshooting devices
  • It helped to connect with people who are working from home entirely
  • Very good resolution time from IT support using this
I have provided this rating because i was facing some issues while the IT team was fixing my device using this because there were a lot of application were running in background at that time and the device became very laggy and were facing some issues while fixing the issues.
I used AnyDesk when i was in my previous company. I dont know much about AnyDesk, but it was almost similar to this. Most of the features that are there in ScreenConnect are also there in AnyDesk.

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScreenConnect go as expected?

I wasn't involved with the implementation phase

Would you buy ScreenConnect again?

Yes

It is one of the best and safest remote connect software to connect to a device. Using this, The IT support people can easily identify the issues in the device and fix it immediately if it is some organization level config issues. It can reliably connect to any device across any country if internet is good.

ScreenConnect Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Monitoring and Alerts
10
Multi-platform remote control
10

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