Item: ScreenConnect
Rating: 10
Author: Verified User

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

As an MSP we use ScreenConnect to remotely access our clients machines. This allows us to diagnose issues without needing to physically look at the issue which saves us time and resources.

Pros and Cons

Pros

Remote access
Plug-ins
Scripting capabilities

Cons

Quicker to re-establish a connection as sometimes it is slow
Uninstalling automate could be easier
Zoom feature could be better when first connecting to a machine

Return on Investment

We use ScreenConnect and ConnectWise Automate on almost all of our machines we manage, this provides us with a steady income stream.
Our clients are very happy with our response times, in part due to ScreenConnect making it easy to remote on and help

Usability

ScreenConnect is very easy to use and self explanatory

We prefer ScreenConnect as it is much better for an MSP with thousands of client machines, the other options don't provide an easy way of accessing a machine quickly enough. We have also had an issue with the other software's reliability to connect. ScreenConnect's integration with ConnectWise Automate is also extremely useful for us.

Key Insights

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

Other Software Used

ConnectWise Automate, Redstor, Veeam Agent for Microsoft Windows

Likelihood to Recommend

ScreenConnect is a powerful tool for remoting onto our clients machines, it is very easy to guide clients into installing the web version if required. A good use case for us is that you can access the backstage of the computer meaning you can access files and perform commands on the PC without disturbing the user. This is helpful for running scripts or clearing out space on the disk if it is getting low on space.

ScreenConnect Feature Ratings

Comments

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ScreenConnect - A great remote access tool