All the features you could ever need
April 22, 2025

All the features you could ever need

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

As the IT admin, I use ScreenConnect to access servers and workstations, both attended and unattended, without the need for a VPN. I have tried other remote access software but it does not always load all elements on the remote computer correctly. I never have an issue with ScreenConnect and I am able to quickly and efficiently access multiple remote devices

Pros

  • Loads all elements of the screen correctly, not all remote software can do this
  • See all my remote devices in one place
  • Allow attended remote access for supporting end users

Cons

  • There is a little learning curve but it is super easy once you get used to it
  • ScreenConnect is a little pricy, but it works very well
  • I can save time for the end user and provide support quickly
  • I can access devices and fix issues without end users if set up and necessary
  • I can see all the unattended devices in one place and access them from anywhere without the need for a VPN
It is super easy to use. Anyone that has used another remote access software will have no trouble using ScreenConnect. It makes my job easier as an admin but it is also super easy to use as an end user. I can remotely troubleshoot and run elevated commands without end user input or assistance.
Although ScreenConnect is more expensive than the competition, you get what you pay for. ScreenConnect is easy to use as an admin, and end user. It is easy to set up and configure, and it allows you to quickly view the status of devices and access them remotely from one dashboard

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

ScreenConnect is the best IT remote support software I have tried, hands down. It is also incredibly useful for unattended access to servers, both physical and virtual. If you are an IT Admin, MSP, or remote technician, ScreenConnect will fit your needs perfectly. It is easy to use and provides a single platform for multiple remote access tools.

ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
Not Rated

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