is just great!
April 12, 2020 is just great!

Yaniv Vararu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Segment

It's basically used by the Product group to get insights into our costumers' usage of the platform, but this data is being shared later on with other groups within the company. It mainly solves the problem of decision-making regarding the development of new features and/or enhancements.
  • It can track every action our users do in our platform.
  • It supplies data in realtime.
  • It supplies info about the users' devices.
  • Potentially, it could "warn" the developers/product about areas in our code that are not covered by events (and let us decide if it's "be design" or we missed it).
  • It's difficult to get accumulated history data exported out in order to analyze it.
  • There's no easy way to compare data from 2 sources (our main target is to compare the same events between our test environment and prod environment).
  • I can't say, since I don't have this info.
I'm not sure these are "official competitors" (or alternatives) to Segment, but we use them in parallel for different goals. We use Datadog for logging and monitoring and we use Mixpanel to perform data analysis based on the data we gather using Segment (and other sources). I don't think we ever evaluated any other service vs. Segment. I think we got a recommendation on Segment, liked it and decided to use it (and we're happy with it since).
We never approached Segment's Support, so I can't really rate it.

Do you think Twilio Segment delivers good value for the price?


Are you happy with Twilio Segment's feature set?


Did Twilio Segment live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio Segment go as expected?


Would you buy Twilio Segment again?


There's no specific scenario I can provide. It's more of the general benefit of getting accurate and realtime data of our customers' usage in order to drive us to get decisions. This is done extremely well by the Segment app. In addition, the Segment app is very intuitive (after setup), which makes it really easy to use.