From"Nice to Have" to "Need to Have"
August 09, 2020

From"Nice to Have" to "Need to Have"

Thomas Gallagher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sendoso

The main problem solved is one of attention. Sendoso solves the problem by adding another prospect/customer touchpoint through gifting. The benefits are social reciprocity, another point of engagement on the customer journey, meetings kept, and relationships built. Sendoso is being used by multiple teams within our organization. Marketing, Sales, Customer Success, and Product are all utilizing Sendoso.
  • I like the integration with Salesforce that allows me to track a gift in flight.
  • I love the support team. They always have great ideas for campaigns.
  • I also like the product roadmap. Some of the things shared for the future would make Sendoso even more valuable and easy to use.
  • The current admin is a little clunky, with set-up and tweaking a bit cumbersome.
  • Positive: Meetings dates and times are kept.
  • Positive: 1:1 engagement between sales and prospects.
They created an entry-level package for us that met our needs and was cost-efficient. They provided excellent support and services for our entry-level package.

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

Yes

Did implementation of Sendoso go as expected?

Yes

Would you buy Sendoso again?

Yes

Evergage, Terminus ABM Platform, Clearbit, Google Ads (formerly AdWords), Google Tag Manager, Google Analytics, Salesforce CMS, Trello, Engagio, Automaton, EverString, Pardot
Run some use cases by the Sendoso team to get an idea of how you would apply gifting in your business. Think about how you can measure the effectiveness Sendoso against your business metrics. See if it moves from a "nice to have" service to a "need to have" under that evaluation.

Sendoso Support

They provided excellent support and services for our entry-level package.