Give yourself the gift of gifting with Sendoso
Updated January 28, 2021

Give yourself the gift of gifting with Sendoso

Matthew Dilworth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso allows our demand generation , field and SDR teams to send personalized gifts to prospects, customers, and influencers at scale. As a gifting platform, we see this as a key part of our marketing tech stack. As a channel, we feel direct mail is a high impact tactic crucial to a number of integrated campaigns and prospect/customer milestones.

Pros

  • Native integration with CRM and MAP systems.
  • Multi-team, multi budget configuration critical for organizations with different business groups interested in a stand-alone gifting tool.
  • Partnerships with Amazon and a wide variety of On Demand suppliers for a large variety of gift giving options.
  • Sendoso Experiences with a broad menu of unique experiential gifts.

Cons

  • Marketo program setup could be much more intuitive and straight forward vs a lot of back and forth to set up one program/send.
  • Suppliers can at times disappear at a moment's notice leaving a gap in gifts that are working well at any given moment.
  • Love to see more upgrades to the platform. Feature improvements and road maps need to be more forthcoming.
  • Vendor delivery times during the holiday season can be tough to pin down.
  • Significant ROI impact, one of the most impactful platforms $ cost/pipeline generated.
  • Easy to onboard new teams within the organization. No hassles bringing new staff up to speed.
  • Low cost touchpoint for sales team to reinforce their meeting commitments with prospects.
Sendoso is a much better generalist application for gifting. Sendoso's experiences and charity options brings them inline with Alyce's novel gifting menu.

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

Great tool for those just getting started in direct mail looking for a platform that is easy to onboard and manage. For those looking for super curated gifts, it might be better to look for specialized gifting. Also a great option for printing and warehousing items for events.

Sendoso Support

Diligent staff. Support is excellent. Tougher to get through to their gift design staff at times. Need to be persistent.

Comments

More Reviews of Sendoso