Great Software for any IT organization
February 08, 2020
Great Software for any IT organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow is being used in the IT Department as a way to manage Incidents and Change Requests at this time. It allowed us to put all the information into one reliable system. It also allowed us to customize the process with in the organization for these processes. The system is also available outside of the organization and is cloud-based, where our prior system was only on-premise.
- In the Cloud
- Reliability
- Initial setup can be daunting
- No dark theme
- More Reliable IT Services
- Helps us resolve Incidents Quicker
- BMC Helix ITSM (Remedy)
We tried out BMC, but after looking at ServiceNow, it was clear that it didn't have all the available integrations that we were hoping for at the time time. It was a good option but lacked a few key things that we, as an organization was looking for to have an all in one solution for the organization as a whole.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes