ServiceNow - At your Service
February 07, 2020
ServiceNow - At your Service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow has been an integral part of our Service desk, used by tech and non-tech customer service team
This is used by most of the departments that are associated with one of our clients. ServiceNow addresses the central issue of handling customer issues. It is used extensively by about 300 of the total of 500 staff members of my organization.
This is used by most of the departments that are associated with one of our clients. ServiceNow addresses the central issue of handling customer issues. It is used extensively by about 300 of the total of 500 staff members of my organization.
- Tracking incident history
- Report Generation
- Its keep logging out
- Overall layout
- There has been no considerable negative impact
The significant difference between Cleo Clarify and ServiceNow is Cleo Clarify is integrated software. It handles customer data and the tickets too. But Service now that we use is not.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes