ServiceNow Overall a wonderful tool!
April 08, 2022

ServiceNow Overall a wonderful tool!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with ServiceNow IT Service Management

We used it to handle IT issues and based on SLA times we solved tickets. We also used it as an IT asset management tool.

Pros

  • Support on questions.
  • Easy to use tool.
  • Opportunities to expand.

Cons

  • Better design.
  • More functions for Slack integration.
  • Create option for managing devices.
  • IT Asset Management.
  • IT Service Management.
  • IT Workflows.
  • Prioritize tickets based on SLA.
  • Better overview of our Assets in the company.
  • Good overview of how many work every IT colleague actually did.
The IT Asset Management tool that is included and the way you connect that to your support portal is one of the things where ServiceNow is stacking up against Jira or TOPdesk for example. The features are unlimited and that is why we prefer this tool.

Do you think ServiceNow IT Service Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Service Management's feature set?

Yes

Did ServiceNow IT Service Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Service Management go as expected?

Yes

Would you buy ServiceNow IT Service Management again?

Yes

The tool is very sufficient and very helpful for helping colleagues or customers with their IT-related questions or issues based on SLA you can create a nice environment. The people from ServiceNow are very helpful and open to new opportunities. It is also very easy to use and easy to learn to new IT colleagues how to work with the tool. I would definitely recommend this tool to other IT colleagues.

ServiceNow IT Service Management Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Service restoration
7
Self-service tools
9
Subscription-based notifications
6
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
7
Change requests repository
7
Change calendar
7
Service-level management
8

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