ServiceNow Overall a wonderful tool!
April 08, 2022
ServiceNow Overall a wonderful tool!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with ServiceNow IT Service Management
We used it to handle IT issues and based on SLA times we solved tickets. We also used it as an IT asset management tool.
Pros
- Support on questions.
- Easy to use tool.
- Opportunities to expand.
Cons
- Better design.
- More functions for Slack integration.
- Create option for managing devices.
- IT Asset Management.
- IT Service Management.
- IT Workflows.
- Prioritize tickets based on SLA.
- Better overview of our Assets in the company.
- Good overview of how many work every IT colleague actually did.
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Service Management go as expected?
Yes
Would you buy ServiceNow IT Service Management again?
Yes
Comments
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