Item: MiCloud Connect
Rating: 10
Author: Kristen Hoover, MBA

Pros and Cons

Voicemail features - your voicemail also comes to you via email so you can forward it to a co-worker that might need the message.
Remote office connection - it has allowed me to work remotely. I can communicate with my co-workers as if they in the office right next to me.
Conferences - I easily start a conference with my co-workers without having to set up a conference bridge. This makes the collaboration project easier.

Work wirelessly - The phone needs to be plugged in / hardlined all the time. You cannot move it around; so flexibility around your workspace is limited.
Call quality - Occasionally, the call quality will decline, but I think it is due to my poor Internet connection at home. You can restart the call, and the problem is usually solved. This only occurs about 1% of the time.

Return on Investment

More client touches. I can easily connect with clients and join conference calls without complicated bridges.
I feel like I am connected to my co-workers even thought I'm working remotely. I feel as if I'm in an office with them.

Likelihood to Renew

I am very satisfied with my service. It is dependable and gives me the flexibility I need in my work load.

ShoreTel Sky is a great solution. It is reliable, easy to use, and the voicemails via email is a great feature that lets me efficiently deliver messages to my colleagues. Though I would highly recommend ShoreTel Sky, I would let a colleague be aware that the phone always be hardlined.