MiCloud Connect (formerly ShoreTel) Reviews

110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-11 of 11)

Companies can't remove reviews or game the system. Here's why.

Feature Scorecard Summary

Hosted PBX (13)
8.6
Multi-level Interactive Voice Response (IVR) (12)
8.7
User templates (13)
8.8
Call reports (18)
8.1
Directory of employee names (24)
7.1
Answering rules (21)
9.4
Call recording (20)
9.5
Call park (23)
9.2
Call screening (19)
7.4
Message alerts (20)
7.6
Video conferencing (6)
4.5
Audio conferencing (20)
8.9
Video screen sharing (2)
6.6
Instant messaging (2)
9.0
Mobile app for iOS (12)
6.1
Mobile app for Android (10)
6.1

What is MiCloud Connect (formerly ShoreTel)?

MiCloud Connect (formerly ShoreTel) is a business communications solution that combines a distributed communications platform, intuitive user applications, IP phones, and an easy-to-use management system that integrates with leading business information systems. Voice Switches are purpose-built appliances providing VoIP telephony with reliability and availability. The appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

ShoreTel was acquired by Mitel in 2017; according to Mitel, they will continue to offer and support ShoreTel products, now under the name MiCloud Connect.

MiCloud Connect (formerly ShoreTel) Screenshots

MiCloud Connect (formerly ShoreTel) Video

Watch ShoreTel Demos

MiCloud Connect (formerly ShoreTel) Downloadables

MiCloud Connect (formerly ShoreTel) Competitors

MiCloud Connect (formerly ShoreTel) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials20.99per user/per month
Premier26.59per user/per month
Elite38.49per user/per month

MiCloud Connect (formerly ShoreTel) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No