Wonderful product with simple integration and immediate results
September 12, 2019

Wonderful product with simple integration and immediate results

Greg Madden, CISSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business is used across the entire organization to simplify communication across the board. Anyone is able to reach out directly to someone else and that decreases the time for response as emails can take hours some times. It is also useful as an auditing tool to ensure employees are using resources appropriately.

Pros

  • Easy roll out and simple set-up.
  • Almost no learning curve for users, even the least experienced employees can figure out how to contact fellow employees.
  • Simplified licensing.

Cons

  • Need better remotes. I know this is a business software but inner team discussion should be light-hearted.
  • Sometimes there is a delay between password changes on the machine and when Skype for Business recognizes it.
  • Increased productivity by decreasing communication time.
  • Increased morale by allowing employees to stay in touch with each other even in different departments.
Easier integration than some, but unlike Google Hangouts, it is not free. We chose Skype for Business because of the easier integration and simplified licensing when bundled with Office365.
I have never used Skype for Business support which means the product is good enough to not need support all the time.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Yes

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business / Lync (discontinued) go as expected?

Yes

Would you buy Skype for Business / Lync (discontinued) again?

Yes

Skype for Business is great for all general communication. Even some urgent situations can be handled depending on the amount of information that needs to be relayed. I look at Skype for Business as a sub 10 minute response time whereas email can be an hour or more. It's not always instant depending on how busy the other party is, but it does allow you to instantly reach out and pop up on someone's screen to get their attention rather quickly.

Skype for Business / Lync (discontinued) Feature Ratings

10.0
High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
10
Not Rated
Desktop sharing
Not Rated
Whiteboards
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
10.0
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
10.0
User authentication
10
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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