Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Internal comms, file sharing, and quick calls

Pros and Cons

Pros

Ease of communications
Integrates with tons of other apps I use in helpful ways (quicker approvals)
Brings joy to work comms via emojis and other personality features

Cons

General UI - feels like a LOT within the desktop app

Return on Investment

Essential for remote collaboration and speedy replies

Usability

Back to my comment on UI - very busy on the desktop app

Alternatives Considered

Microsoft Teams, Zoom Workplace and Google Chat

Surpasses all of these in terms of features and integrations provided. Does a lot more than just internal chats. Way more organization and ability to host a ton of different channels and spaces. Incredibly responsive.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

Easily the best internal comms tool I've used to-date - over Teams, Google Chat, and others. Well worth the cost.

Slack Feature Ratings

Comments

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Slack remains best-in-class for internal comms