It is the heart of our remote company.
July 10, 2025

It is the heart of our remote company.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

As a remote company, we primarily use Slack as our primary communication method, rather than email. We have "channels" for specific customers, our whole organization, live incidents, marketing, teams that collaborate, etc. This is a much more efficient and organized way to communicate compared to email. It is faster, more precise, and you can easily track the conversation's history.

Pros

  • Great simple interface. The use of emojis is high to express gratitude or confirm receipt of a message, without requiring every person to add additional messages.
  • You can start a side conversation in a group message to silo some conversation and not have those messages clutter up the main page.
  • It's reliable and easy to use. simple interface. You can also live chat with someone and share your screen, which is heavily used by our team.

Cons

  • I would love it if Slack had some AI to help summarize and document information spoken from live chat meetings or within messages.
  • There is an option to pin messages, allowing you to reference them later within a chat easily. I would like to see this implemented for all channels and messages, allowing each user to use it as a to-do list.
  • I would like it if, on Slack live chats, you could turn on our screen to see the other person; currently, it is just voice communication.
  • We work faster and more accurately, everyone is able to follow along, and if you are added to a conversation, you have the option to see all the previous messages or not.
  • Helps us work more effectively with team members from different time zones, as Slack notifies us of this.
  • Our collaboration is streamlined.
A user-friendly and simple interface that anyone can use. It's highly customizable in terms of notifications and organizing your setup (channels), and it's easily integrated with other platforms like Google Drive or Zoom. Additionally, you can easily link URLs. You can edit text with similar functions to Microsoft Word, which is helpful for long memos.
Slack is much more streamlined, simplified, and straightforward to use than Teams, offering better functionality, such as the chat voice option with screen sharing. We love the emojis and GIFs; they make working more fun and personalized. I love that there are no read receipts. Teams feels more cluttered and clunky. Slack has all the functionality you would need.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Its fantastic and has revolutionized remote work for our company. Everything we do happens on Slack. Most conversations, meeting planning, teamwork, and collaboration. It's very customizable. I think it would be just as useful for a non-remote company. I can't think of a team that wouldn't benefit from using Slack over email.

Slack Feature Ratings

Project Management
7.3
Mobile Access
10
Search
6
Visual planning tools
6
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
File Sharing & Management
10.0
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Device sync
10

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