More than just a chat app
October 23, 2025

More than just a chat app

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used just within my team. It allows the team to communicate on one platform for all the topics and projects that it attends to. It makes finding information on things discussed organized and easy to find. Having separate "chats" for particular topics keeps everyone on topic. Managing members is also easy, adding and removing them accordingly.

Pros

  • Allows topics to be separated into different channels
  • Has an easy way to find uploaded files
  • Easy to onboard since most people are familiar with a chat style interface

Cons

  • Speed could be better, especially for the web version
  • Customization seems to be lacking to make it more personal
  • Project times were reduced by better communication
  • Projects were done quicker with better organization
  • Projects were more accurate with records of details in one location
It's a fairly straightforward platform. Anyone with a basic knowledge of chat programs can get up to speed right away. The UI is easy to figure out. You can find where things are intuitively. Access is also easy. There are apps for both iOS and Android, a desktop client, and a web client.
Slack holds up fairly well with the others. They all have the same basic features. Where they do differ is the execution. You can tell that for Teams and Discord, they had Slack in mind when they were designing their system. These two would be the closest to Slack, even in functionality. Google Chat would be the farthest and the most different from Slack. I think it's much less inuitive and less capable.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is suited to managing team projects. Communications can be organized by topic and only include members who are part of it. Files related to the topic are also easily shared.

It might not be well-suited to teams that prefer face-to-face interactions.

Slack Feature Ratings

Mobile Access
10
Search
8
Chat
10
Notifications
10
Discussions
10
Surveys
7
Internal knowledgebase
7
Versioning
8
Video files
8
Audio files
8
Document collaboration
9
Access control
6
Advanced security features
6
Device sync
7

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