Item: Smartsheet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Smartsheet has become a key communication tool for our corporate office and our 100 Dealers as well as our Field Representatives. We use Smartsheet to track orders, follow an approval process, and general feedback. So simple to create a link and a mobile form that we get requests weekly for new action items. Smartsheet is a great way for us to reach out and track feedback.

Pros and Cons

Quick Mobile forms
Excel Tracking and organization
Ability to take on document uploads
Personalized Mobile Templates

Logic to process Dynamic questions
Tab out results by time periods and or certain fields - Example - if this field = yes then place results on sheet 2

Return on Investment

We have been able to complete certain communication feedback projects in a fraction of the time
Easy input leads to faster developing and processing of small projects

Usability

Smartsheet is a solid, stable platform that is perfect for managing projects and teams that are decentralized. We really think we are only using the basic product but yet we are having tremendous success.

Support Rating

Never needed any help other than the guides and the forums - We have had one down day in 2 years and Smartsheet quickly contacted us about what was happening and the resolution.

Alternatives Considered

Google App Maker, Google Drive and Excel4apps

Smartsheet is easier, more customizable, supports business projects and communications all in one place. Love it.

Other Software Used

Oracle Advanced Analytics, Oracle Service Cloud, Tavant VELOX

Likelihood to Recommend

Organizations need quick ways to produce mobilized forms where the information can be gathered in one place. The extra approval logic, easy to use templates, coupled with the document upload feature makes Smartsheet a winner for us. The project management lite material is perfect for small in-house projects.

Smartsheet is the Smart Way to run your Business!!

Overall Satisfaction with Smartsheet