A cloud-based collaboration tool that is fit to scale any kind of business
January 29, 2020

A cloud-based collaboration tool that is fit to scale any kind of business

Joshua Melder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

Smartsheet is one of the major project management and data collection tools for our company. Smartsheet is used quite frequently across all departments in admin levels and offers a wide degree of flexibility with regard to dashboard creation and reporting. I use Smartsheet for a wide variety of projects that are both internally and externally-facing. The platform offers a unique cloud-based tool that allows for cross-team collaboration, file sharing, and data analytics. Smartsheet has been a fantastic tool for tracking, communicating with customers, and making work more efficient.

Pros

  • Fantastic dashboard creation and customization.
  • Sharing permissions are generous and enable non-paid users the opportunity to collaborate.

Cons

  • In order to remain stable, rows and columns are more limited than competitors.
  • Automation creation is nice but could further be refined and expanded in the future.
  • Smartsheet has reduced the number of manual touch-points our group performs - meaning greater accuracy.
  • We have created automation that drastically diminishes the number of emails we send per project.
Smartsheet is a unique data and project management collaboration tool that sets itself apart from its competitors. Teams have the ability to create extremely customized dashboards that have data flowing to and from multiple worksheets and workspaces. Smartsheet has the ability to do so much more than just data reporting. The platform offers project management solutions such as Gannt charts, reminders, and tools to better understand and keep projects moving and on-time. Overall, I choose Smartsheet because the platform is consistently being upgraded with new features and has a passionate user-base ready to solve problems.
I have had several instances during my history with Smartsheet where I have needed assistance to solve a problem. I have been able to research videos and forums that have ample resources and examples for me to learn from. Additionally, Smartsheet offers significant in-house resources to help individuals with issues as well. They have several tools to help understand formula translations, dashboard creation, and sheet linking. In my opinion, they have an incredibly adaptive and responsive helpdesk to better assist users.

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

I think Smartsheet is an incredibly useful tool that enables users to manage projects efficiently and effectively. It is incredibly refined and never feels too slow for a cloud platform. It is incredibly expansive and updates are regularly rolled out to improve and stabilize the platform. Smartsheet is one of my most recommended professional tools for anyone because it is easy to pick up, learn, create meaningful reports, and projects. Furthermore, the user-base is incredibly supportive and engaging with those who ask questions.

Smartsheet Feature Ratings

Project Management
9.0
Task Management
10
Resource Management
7
Gantt Charts
10
Scheduling
8
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
9
Support for Waterfall Methodology
8
Document Management
9
Email integration
8
Mobile Access
10
Timesheet Tracking
9
Change request and Case Management
10
Budget and Expense Management
9
Professional Services Automation
8.5
Quotes/estimates
9
Invoicing
8
Project & financial reporting
9
Integration with accounting software
8

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