Item: Splashtop
Rating: 8
Author: J Rio Fultz

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

I used Sphlashtop as an end user. I am a consultant for a non-profit and handle some of their budgeting and accounting functions. Splashtop allows me to login into my clients financial systems remotely as I am located in Las Vegas and my client is in Baltimore. They have been using Splashtop to allow internal and external users remote access for enhanced functionality within the organization.

Pros and Cons

Pros

typically a seemless browser like login to the remote computer
The error ticketing system works well
Quick access to systems with low latency is my general experience

Cons

Splashtop had a functionality issue with a Mac OS upgrade recently that prevented remote access for about two weeks. I had to request tickets directly and they had known about the impending issue without a collaborative solution between them and Apple.
Better Beta testing for version upgrades is always needed. Software is constantly changing so these types of platforms need to be at the forefront of resolving interoperability issues with Mac, Windows, Linux, etc.
The tech support for the issue I experience could have been more proactive. I was providing my client's IT provider and Splashtop with updates on the bug issue, where it should have been the other way around.

Return on Investment

Splashtop provides a robust RMM platform to handle a diverse userbase
The ease of use of Splashtop makes it appealing to end users to be up and running quickly without a great learning curve.
The only negative I experience was a versioning issue with Mac OS a few months ago. The OS updates are typically seamless, but that one issue created a lack of access a productivity on assigned work from my client for a week and a half.

Support Rating

Reaching the support team was quick and easy. I had to spend my own time researching an interoperability issue between Splashtop and MacOS. Although I proactive with gathering data to solve bugs/issues, I was disappointed to find out that support had known about the bug and did not provide a work around solution. That can lead to lost man hours.

Splashtop Security

The platform works very well in general in regards to remote access in a secure manner. I like the file transfer functionality from machine to machine. Overall, I believe that Splashtop is a secure platform that uses multiple security features to keep clients data secure and compliant across various industries.

Onboarding with Splashtop

As an end user, the onboarding experience was pretty straight forward. I was able to select the appropriate operating system, download the client on my machine, and was up and running in minutes. I have also used Splashtop as an admin for a client. Both user experience was clear and concise.

Products Replaced

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Other Software Used

Action1, NinjaOne, Freshservice, TeamViewer

Likelihood to Recommend

Splashtop seems to be a well suited RMM solution in the market. I had an overall positive experience using the product with multiple clients. The platform works well when bug free. It provides quick access and eliminates the needs for native software on your machine. I also like the fact that you can chat with end users on the remote machine to collaborate quickly and effectively.

Comments

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Sakima Ng
(Vendor Representative) commented 8 months ago
Hello J Rio Fultz Thank you so much for sharing your experience. Were really happy to hear that Splashtop has been easy to use and reliable for both you and your clients and that getting set up was quick and straightforward. Its great to know the platform is helping you stay secure and productive. That said were sorry to hear about the trouble with the Mac OS versioning issue. We know how important it is to avoid disruptions like that and were working on improving how we communicate known issues so youre not left in the dark. Your feedback means a lot and helps us do better. Thank you for choosing Splashtop.

Splashtop Consulting Review

Software Version

Modules Used