Splashtop is an Excellent Product
Overall Satisfaction with Splashtop
We are a small computer and IT services company. Splashtop has been great for our business. It is used from computers, tablets and cell phones. We have many unattended access to assist customers during or after business hours. The dashboard is very helpful and informative. We receive alerts automatically when a virus is detected. It lets us know the status of Windows updates, hardware usage, event viewer logs, OS version, IP address for LAN and WAN and much, much more. We are very happy with this product and the company support.
Pros
- Unattended access is solid and reliable
- A lot of information for the computers at your fingertips
- Great mobile access to assist users with the phones and tablets
- Easy grouping of computers for specific customers
Cons
- Would like a restart option from the drop-down menu to be always available. Sometimes when restarting from the Windows icon, in on-demand mode, it does not reconnect.
- Switching user accounts on the computer often disconnects and we have to reconnect.
- Would like to be able to export combined attended and unattended access session in a single .csv file.
- For our best customers, we have not charged extra for the unattended access.
- We are beginning to offer several support and maintenance packages with Splashtop including as-needed support for a monthly fee.
- We expect increasing our recurring revenue with these offerings.
We use unattended access most of the time. We setup and security code for each computer which makes it very secure. There have been no instances of any other person or company accessing our customer computers. When logging into our account, we have two factor authentication enabled to provide maximum security of our partner account and customers.
It was very easy. Once our account was setup, we added customers and downloaded the Splashtop app to our computers and mobile devices. Having access from mobile devices is very handy when on the road as a laptop or desktop may not be available. We see regular updates which enhances the features of this program. Splashtop is constantly adding new features without raising the price.
Yes - We replaced LogMeIn with Splashtop. We liked the pricing structure of Splashtop along with its access to mobile devices. The expanded set of features creates a product like a mini MSP solution but with much easier use and lower pricing. Our goal is to utilize more of its features for better return on investment.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes


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