Splashtop is an Excellent Product
December 30, 2025

Splashtop is an Excellent Product

Lance Hellinger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Desktop
  • Remote Access

Overall Satisfaction with Splashtop

We are a small computer and IT services company. Splashtop has been great for our business. It is used from computers, tablets and cell phones. We have many unattended access to assist customers during or after business hours. The dashboard is very helpful and informative. We receive alerts automatically when a virus is detected. It lets us know the status of Windows updates, hardware usage, event viewer logs, OS version, IP address for LAN and WAN and much, much more. We are very happy with this product and the company support.

Pros

  • Unattended access is solid and reliable
  • A lot of information for the computers at your fingertips
  • Great mobile access to assist users with the phones and tablets
  • Easy grouping of computers for specific customers

Cons

  • Would like a restart option from the drop-down menu to be always available. Sometimes when restarting from the Windows icon, in on-demand mode, it does not reconnect.
  • Switching user accounts on the computer often disconnects and we have to reconnect.
  • Would like to be able to export combined attended and unattended access session in a single .csv file.
  • For our best customers, we have not charged extra for the unattended access.
  • We are beginning to offer several support and maintenance packages with Splashtop including as-needed support for a monthly fee.
  • We expect increasing our recurring revenue with these offerings.
Very easy. We have not had to utilize Splashtop support very often. When we needed to contact support, it was easy and expedient. Our questions were answered professionally and usually resolved.
We use unattended access most of the time. We setup and security code for each computer which makes it very secure. There have been no instances of any other person or company accessing our customer computers. When logging into our account, we have two factor authentication enabled to provide maximum security of our partner account and customers.
It was very easy. Once our account was setup, we added customers and downloaded the Splashtop app to our computers and mobile devices. Having access from mobile devices is very handy when on the road as a laptop or desktop may not be available. We see regular updates which enhances the features of this program. Splashtop is constantly adding new features without raising the price.
Yes - We replaced LogMeIn with Splashtop. We liked the pricing structure of Splashtop along with its access to mobile devices. The expanded set of features creates a product like a mini MSP solution but with much easier use and lower pricing. Our goal is to utilize more of its features for better return on investment.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is well suited for almost all support and maintenance needs. This includes unattended remote access during and after hours where services can be performed at the appropriate time. It is easy to group client computers together. For our needs, we do not have any scenarios where its performance and features are not well suited.

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