Splashtop for the low cost remote access solution.
Updated December 12, 2023

Splashtop for the low cost remote access solution.

Russ Spranger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I found Splashtop looking for a lower-cost way of accessing and controlling remotely deployed computers. Splashtop came out on top because of ease of use and cost. I use Splashtop almost every day. It has been a very cost-effective way to access and control remote locations. Since I discovered it, I have had several of our employees get on board and use it to aid in their jobs. Splashtop just works.

Pros

  • When we hire new managers it allows remote training and on-boarding.
  • Splashtop is easy to use and deploy to new computers and groups
  • I had previously used log-me-in for remote access. Splashtop is much simpler to use and set up.
  • Splashtop gives a lot of bang for the buck.

Cons

  • Sometimes when adding a new computer it seems there are too many steps to add them.
  • Most of my use is my accessing remote locations. The ability to simply add a remote computer would be desirable.
  • Moving files are sometimes iffy. I have to be very careful to double-check that the file is correct on both ends.
  • We have a high turnover of our remote managers. With a little pre-planning and Splashtop access, it's pretty easy to tailor a remote computer to a new user in fairly short order.
  • The ability to remotely set up computers saves on shipping costs and speeds up the redeployment of our equipment.
  • Splashtop allows remote training of our managers with the ability to actually show them how to access and manipulate their data to what we are looking for in our reporting.
In all truth, I have never contacted Splashtop support. I read the instructions and make adjustments as needed. Once in a while, I find a problem but there's always an answer somewhere. My needs are pretty simple. Perhaps on more complex uses, I would find a need for support but as I use it I find it to be pretty easy to manipulate.
I find Splashtop security is understandable and allows fairly easy use from my perspective. I don't use 2-factor verification anywhere I don't have to. The ability to remotely boot a computer and reconnect automatically saves a lot of time in my configuring of remote computers. I don't get too deep into security because my audience in the field is pretty small, I am more than satisfied with the security on Splashtop software.
I had previously used log me in and another remote desktop program. I was familiar with the terms and the method to get access to what I wanted. Again, my onboarding was self-driven without any support. The topics and FAQ selection seem to cover everything I have ever needed to set up. There are many selections I will never use. Perhaps a simpler getting started selection with few choices and a very basic setup would have some takers for that service.
Yes - Log me in, Teamviewer and GO-To my PC were the 3 previous programs we used, the most recent one was TeamViewer. The move to Splashtop was because of the cost and simplicity of setup. Splashtop gave us a low-cost, simple solution to remote access, The ability to add groups of 10 at a time makes it easy to scale it to any size needs.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop works great with simple remote computer access. If all I want to do is move a few things around it's great. If I want to deploy a new software program it seems to work as I wish. I can't actually say I find Splashtop lacking where I would consider something else. Keep up the great work on it.

Comments

  • Fady Awada | TrustRadius Reviewer
    Hello Russ, I appreciate your detailed insights into your experience with Splashtop. It's great to hear that Splashtop has proven to be a cost-effective and user-friendly solution for your remote access needs. Your feedback about the on-boarding process, particularly regarding the steps for adding new computers and file transfers, is valuable. We are committed to continuous improvement, and your comments will certainly help us refine our processes to better meet your expectations. Thank you for choosing Splashtop as your remote access solution. Feedback always welcomed.

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