TrustRadius
Affordable and effective.
https://www.trustradius.com/social-media-managementSprout SocialUnspecified8282101
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November 30, 2012

Affordable and effective.

Score 8 out of 101
Vetted Review
Review Source

Software Version
Deluxe

Overall Satisfaction

  • It's a great tool. It just depends on the needs of the user. I think Sprout Social has an affordable pricing structure and offers basic but organized information on social media accounts which can be incredibly helpful.
  • Sometimes it's difficult to drill down into deeper analytics.
  • I can manage the accounts more effectively and I save time on collecting information on how different accounts are performing.
I think I may renew it if they keep updating it and adding features that help the manager. They've been great about keeping up with new features. But I struggle with not having more than one admin and I think their reporting could be a bit better.

Product Usage

1 - Just the social media manager.
  • Social Media Management and Measurement

Evaluation and Selection

There wasn't a product before. I was doing most of the social media management by free tools.
Meltwater buzz
Spreadfast
Radian6

But many of them didn't have a pricing chart that worked with our needs.

Training

I thought it was intuitive but they do offer webinars if you need help learning the tool as well as someone who will walk you through the features.

Support

Usability

Integration

  • More with Omniture analytics instead of just Google Analytics
not to my knowledge.

Vendor Relationship

Really easy to work with.
Just know that you need to figure out the admin situation so budget for that accordingly.