Sprout Social

Sprout Social

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Sprout Social

Overview

Recent Reviews

A Useful Tool!

9 out of 10
June 14, 2021
Sprout Social is a social media management and optimization platform for brands and agencies of all sizes. The platform gives you a single …
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Reviewer Sentiment

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Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2020

Popular Features

View all 27 features

Content planning and scheduling (55)

9.5
95%

Twitter (55)

9.4
94%

Facebook (57)

9.3
93%

Campaign success analytics (53)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$99

Cloud
per user/per month

Professional

$149

Cloud
per user/per month

Advanced

$249

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sproutsocial.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Listening/monitoring

8.5
85%

Publishing

9.0
90%

Engagement

8.6
86%

Marketing

7.4
74%

Channel coverage/integration

8.7
87%

Reporting/analytics

8.8
88%

Account management

8.7
87%

Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Simplify your social media engagement strategy—find and join conversations, efficiently manage workflow and more.Simplify your social media reporting with social analytics tools that help measure your overall strategy.View and manage all your upcoming social posts with a comprehensive content calendar of scheduled posts across multiple profiles and networks.Sprout’s social media publishing tools let you schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single intuitive Compose window.Sprout's intuitive bot-building capabilities empower your team to automate certain steps to increase their efficiency.Sprout's powerful and easy-to-use Listening tools enable customers to listen across social networks and the web to uncover trends about their brand, audience and industry.

Sprout Social Video

Sprout Social Integrations

Sprout Social Competitors

Sprout Social Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Comparisons

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Frequently Asked Questions

What is Sprout Social's best feature?

Reviewers rate Workflow management highest, with a score of 9.7.

Who uses Sprout Social?

The most common users of Sprout Social are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-8 of 8)
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Score 4 out of 10
Vetted Review
Verified User
Review Source
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.