Sprout Social Reviews

350 Ratings
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Score 8.0 out of 100

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February 22, 2013
Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
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Reliability and Availability

7
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
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Feature Scorecard Summary

Boolean keyword searches (23)
8.2
Filtering out noise/spam (27)
6.8
Sentiment analysis (8)
7.3
Broad channel coverage (13)
8.4
Content planning and scheduling (33)
7.8
Audience targeting (30)
7.6
Content optimization (28)
7.6
Workflow management (30)
7.7
Automated routing and prioritization (12)
8.0
Customer interaction histories (33)
7.6
Bulk actions (28)
7.5
Lead generation (22)
7.8
Content marketing (22)
8.7
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (33)
9.1
Facebook (35)
8.7
LinkedIn (29)
7.9
Google+ (14)
5.3
Instagram (26)
8.0
Pinterest (4)
8.3
YouTube (1)
8
Campaign success analytics (33)
8.2
Real-time tracking (34)
8.4
Competitor analysis (26)
7.3
Role-based user permissions & privileges (32)
8.4
Mobile access (30)
7.9

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Screenshots

Sprout Social Video

What is Sprout Social? An Overview of the Social Media Management Tool Sprout Social is a powerful social media management tool for businesses looking to communicate, analyze and manage their social channels with ease. Through a single stream all-in-one platform, you stay organized with data that drives your business. Discover what Sprout Social can do for you. Sign up for a free 30-day trial here: http://sproutsocial.com/

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Khoros Marketing (Formerly Spredfast + Lithium), Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Sprout Social Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Free TrialFreefor 30 days
Standard$99per user/per month
Professional$149per user/per month
Advanced$249per user/per month

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish