Sprout Social Reviews

I appreciate my time with the platform and the visibility that it provided on data and analytics for social media. As we grew as a team, it simply did not meet our needs, was too costly for the service when other competitors were offering better value, and when we brought issues to support, they would attempt to negotiate, refuse requests, and then ultimately denied us help in the end. Our company spent more than $2500 with Sprout Social. We eventually discovered a $50 issue, and the company was very difficult to work with, and after being asked 4 times and switched to 3 different team members - they denied our request. We hate leaving bad reviews, and maybe we caught them on 4 really bad days. I earnestly hope that they change their policies to be more appreciative of their customers and to reward long tenures with granted requests. My hope for others reading this review is that they would strongly consider other platforms instead of this one.

The customer support is a big reason why I continue to use and love Sprout Social. I also used Sprout while working with a previous employer, so they have been familiar with my name for quite some time now. You always have access to a person 24/7 - whether it be via email, phone, live chat (love it!) or even if you tweet your issue to them. I've tweeted an issue in the past via my personal account and have received a response in 10 minutes or less! Their customer service and support is top-notch.

The support is always there, almost instant. Whenever I start my live chat support session the answer is there.

Support is one of the key reasons I love Sprout. When I have an analytics-related question or a team member has a computer/software error, they're always on it very quickly and efficiently.

I've only had one issue and the support team was quick to get back to me with a solution.

The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier.

Haven't had experience with their support teams.

Very quick and responsive customer service team. They're knowledgeable and friendly.

The customer service team is the second reason why we are semi-loyal to this platform. The customer service process is painless, effective and flawless in my experience.

They are quick to respond and provide help.

Customer support tended to be a bit too arm's length. we did not feel that we were ever able to build a strong business releationship where they behaved like a partner rather than a vendor.

I never needed to use it so I can not comment

• Only called once. They helped solve my problem.