Sprout Social Reviews

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328 Ratings
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Score 8.1 out of 100

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Reviews (1-14 of 14)

page V | TrustRadius Reviewer
October 03, 2019

Sprout Social: Trending in the wrong direction.

Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

3
I appreciate my time with the platform and the visibility that it provided on data and analytics for social media. As we grew as a team, it simply did not meet our needs, was too costly for the service when other competitors were offering better value, and when we brought issues to support, they would attempt to negotiate, refuse requests, and then ultimately denied us help in the end. Our company spent more than $2500 with Sprout Social. We eventually discovered a $50 issue, and the company was very difficult to work with, and after being asked 4 times and switched to 3 different team members - they denied our request. We hate leaving bad reviews, and maybe we caught them on 4 really bad days. I earnestly hope that they change their policies to be more appreciative of their customers and to reward long tenures with granted requests. My hope for others reading this review is that they would strongly consider other platforms instead of this one.
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Olivia Ann Hurst | TrustRadius Reviewer
March 18, 2015

Why YOU should check out Sprout Social!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The customer support is a big reason why I continue to use and love Sprout Social. I also used Sprout while working with a previous employer, so they have been familiar with my name for quite some time now. You always have access to a person 24/7 - whether it be via email, phone, live chat (love it!) or even if you tweet your issue to them. I've tweeted an issue in the past via my personal account and have received a response in 10 minutes or less! Their customer service and support is top-notch.
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Lisa Kribs-LaPierre | TrustRadius Reviewer
October 25, 2013

Clean, concise and reliable - Sprout Social is where it's at

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier.
Read Lisa Kribs-LaPierre's full review
Anonymous | TrustRadius Reviewer
February 22, 2013

Data analysis inadequate for an agency.

Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

4
Customer support tended to be a bit too arm's length. we did not feel that we were ever able to build a strong business releationship where they behaved like a partner rather than a vendor.
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Feature Scorecard Summary

Boolean keyword searches (23)
8.1
Filtering out noise/spam (27)
6.9
Sentiment analysis (8)
7.3
Broad channel coverage (13)
8.4
Content planning and scheduling (33)
7.9
Audience targeting (30)
7.8
Content optimization (28)
7.7
Workflow management (30)
7.9
Automated routing and prioritization (12)
8.0
Customer interaction histories (33)
7.8
Bulk actions (28)
7.5
Lead generation (22)
7.3
Content marketing (22)
8.6
Paid media management (3)
6.2
Campaigns and promotions (4)
7.2
Twitter (33)
9.1
Facebook (35)
8.6
LinkedIn (29)
7.8
Google+ (14)
5.6
Instagram (26)
8.0
Pinterest (4)
8.3
YouTube (1)
8
Campaign success analytics (33)
8.2
Real-time tracking (34)
8.5
Competitor analysis (26)
7.4
Role-based user permissions & privileges (32)
8.5
Mobile access (30)
7.7

About Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features
Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage
Publishing Features
Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management
Engagement Features
Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions
Marketing Features
Has featureLead generation
Has featureContent marketing
Does not have featurePaid media management
Does not have featureCampaigns and promotions
Channel coverage/integration Features
Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Does not have featureYouTube
Reporting/analytics Features
Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis
Account management Features
Has featureRole-based user permissions & privileges
Has featureMobile access

Sprout Social Screenshots

Sprout Social Integrations

Sprout Social Competitors

Hootsuite, Falcon.io, Sprinklr Modern Engagement (formerly Social + Messaging Suite), Khoros Marketing (Formerly Spredfast + Lithium)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Sprout Social Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprout Social Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English, French, Italian, Portuguese, Spanish