Sprout Social

Sprout Social

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Sprout Social

Overview

Recent Reviews

A Useful Tool!

9 out of 10
June 14, 2021
Sprout Social is a social media management and optimization platform for brands and agencies of all sizes. The platform gives you a single …
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Reviewer Sentiment

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Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2020

Popular Features

View all 27 features

Content planning and scheduling (55)

9.5
95%

Twitter (55)

9.4
94%

Facebook (57)

9.3
93%

Campaign success analytics (53)

8.7
87%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$99

Cloud
per user/per month

Professional

$149

Cloud
per user/per month

Advanced

$249

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.sproutsocial.com

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Listening/monitoring

8.5
85%

Publishing

9.0
90%

Engagement

8.6
86%

Marketing

7.4
74%

Channel coverage/integration

8.7
87%

Reporting/analytics

8.8
88%

Account management

8.7
87%

Product Details

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind, simplifying social publishing, engagement, reviews, analytics and listening for our customers. By providing customer success and technical support, Sprout is committed to delivering consistent value to all users. The vendor states that any organization, regardless of size or industry, can count on dedicated onboarding and quick implementation to realize value faster and minimize business disruption. Sprout invites potential customer to experience what they describe as award-winning service and industry-leading time to value with a free 30-day trial at sproutsocial.com.

Sprout Social Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Sprout Social Screenshots

Simplify your social media engagement strategy—find and join conversations, efficiently manage workflow and more.Simplify your social media reporting with social analytics tools that help measure your overall strategy.View and manage all your upcoming social posts with a comprehensive content calendar of scheduled posts across multiple profiles and networks.Sprout’s social media publishing tools let you schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single intuitive Compose window.Sprout's intuitive bot-building capabilities empower your team to automate certain steps to increase their efficiency.Sprout's powerful and easy-to-use Listening tools enable customers to listen across social networks and the web to uncover trends about their brand, audience and industry.

Sprout Social Video

Sprout Social Integrations

Sprout Social Competitors

Sprout Social Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, Italian, Portuguese, Spanish

Comparisons

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Frequently Asked Questions

What is Sprout Social's best feature?

Reviewers rate Workflow management highest, with a score of 9.7.

Who uses Sprout Social?

The most common users of Sprout Social are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 36)
Companies can't remove reviews or game the system. Here's why
Jesse Sumrak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprout Social's support team has always been able to help me with any of my issues, but it's sometimes taken a little longer than preferred. That's the world of social media, however—when there's a problem, you need a solution immediately—not in 30 minutes or an hour. Still, I've been overall really happy with the support.
Bill Braun | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
This is a strength of Sprout's to be sure, both on the automated side (read: knowledgebase) and the human. While I would love to see them be 24/7/365, their wait times are short, their responses are expedited and complete. They email me post-facto to follow up, ensuring I got my issue resolved. In short: kudos.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The chat and online resources are great. The managers are too. They go through account reps pretty fast. Also, not a lot of onboarding once a product or service is sold. The ticket request system is terrible, they have too many people switching off roles, they take a long time to get back to you and don't plan on anything being fixed over a weekend - even if you have a problem. Their customer service via tickets is the worst.
June 14, 2021

A Useful Tool!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprout Social's customer support is extremely responsive. They're also always looking for suggestions on how they can make the product better and will actually take your ideas to their team to see if they're worth implementing. I've never had an issue that couldn't be resolved by them in a timely manner.
Sasha Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
During the implementation period, several doubts arose regarding how we had to do to be able to link our social networks and start obtaining statistics and managing them from Sprout Social, the process was somewhat confusing, however, the support team was quite attentive during this configuration process and gave us various steps and tips to configure it correctly. The constant help we received from the Sprout Social Support team had no cost, we did not pay for a help package to solve our doubts, everything was answered free of charge and immediately.
Diana R. Krueger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Peter Slayton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is outstanding. They are always responsive. And if they can fix my problem, they do so right away. A couple of my issues have required a little research, but they get back to me within 24 hours for the most part. And if I see something that could be improved, they always pass that along to the development team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have a customer success manager who takes time with us every month to discuss new features and help troubleshoot any questions that come up. This has especially come in handy when we are reporting to our executive leadership team and specifically are looking for ways to highlight the success that comes from our efforts. Social media teams have a wealth of knowledge at their fingertips. If there is ever any question about how to best utilize this information, there are case studies and supportive team members to help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support is excellent! Every time we need help, we are able to immediately connect with an agent that is ready and willing to work through the issues with us. They are patient, kind, and knowledgeable. There is also a wealth of resources to tap into whenever we need them. We are confident that we can get the support we need when we need it.
page V | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
I appreciate my time with the platform and the visibility that it provided on data and analytics for social media. As we grew as a team, it simply did not meet our needs, was too costly for the service when other competitors were offering better value, and when we brought issues to support, they would attempt to negotiate, refuse requests, and then ultimately denied us help in the end. Our company spent more than $2500 with Sprout Social. We eventually discovered a $50 issue, and the company was very difficult to work with, and after being asked 4 times and switched to 3 different team members - they denied our request. We hate leaving bad reviews, and maybe we caught them on 4 really bad days. I earnestly hope that they change their policies to be more appreciative of their customers and to reward long tenures with granted requests. My hope for others reading this review is that they would strongly consider other platforms instead of this one.
Olivia Ann Hurst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The customer support is a big reason why I continue to use and love Sprout Social. I also used Sprout while working with a previous employer, so they have been familiar with my name for quite some time now. You always have access to a person 24/7 - whether it be via email, phone, live chat (love it!) or even if you tweet your issue to them. I've tweeted an issue in the past via my personal account and have received a response in 10 minutes or less! Their customer service and support is top-notch.